Remote Customer Care Specialist

Job description:

Arrow Electronics is seeking a dedicated Remote Customer Care Specialist to join our team in Fort Worth, Texas. As a full-time Associate Level role, the successful candidate will have at least 4 years of experience in a customer service or support role. We are looking for individuals who are resilient and hardworking, with a strong emphasis on cooperation and research skills.

Responsibilities:- Provide exceptional customer support through various communication channels, including phone, email, and chat- Assist customers with inquiries, troubleshooting, and issue resolution in a timely and professional manner- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure a seamless customer experience- Conduct research to find solutions to customer issues and provide accurate information- Identify opportunities for process improvement and contribute to ongoing training and development initiatives

Requirements:- 4+ years of experience in a customer service or support role- Excellent communication skills, both verbal and written- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Proficiency in using customer service software and tools- High school diploma or equivalent; Bachelor's degree is a plus- Visa sponsorship is available for qualified candidates

Benefits:- Visa sponsorship for qualified candidates- Training and professional development opportunities- Vision insurance coverage- An environment where technology is harnessed to drive innovation and efficiency

Equal opportunity statement:Arrow Electronics is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law.

Deadline to apply: May 22, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in a fast-paced environment, apply now to become a part of Arrow Electronics as a Remote Customer Care Specialist!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.