Remote Customer Care Manager

AbbVie is seeking a Remote Customer Care Manager to join our team in Fort Worth, Texas. This part-time position at the Associate Level requires a minimum of 5 years of experience in customer service or a related field. The ideal candidate will be reliable, energetic, possess strong emotional intelligence, and have excellent planning skills.

Responsibilities:- Manage a team of remote customer care representatives, providing guidance and support as needed- Ensure high-quality customer service through effective communication and problem-solving- Monitor performance metrics and KPIs to drive continuous improvement- Collaborate with other departments to address customer issues and improve processes- Develop and implement training programs to enhance the skills of customer care representatives- Represent the company in a professional and courteous manner at all times

Requirements:- 5+ years of experience in customer service or a related field- Excellent communication and interpersonal skills- Strong leadership abilities and the ability to motivate a team- Proficiency in Microsoft Office and customer service software- Ability to work independently and prioritize tasks effectively- Bachelor's degree in Business Administration or a related field preferred

Benefits:- Company transportation- Vision insurance- Training & professional development opportunities

Working Environment:At AbbVie, we prioritize quality in all aspects of our work, products, and services. We are committed to providing our customers with the best possible experience and expect our team members to uphold these standards in everything they do.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement:AbbVie is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and encourage all qualified individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.