Job Description:
Salesforce is seeking a part-time Remote Contact Center Specialist to join our team in Charlotte, North Carolina. As an Associate Level specialist with at least 4 years of experience, you will be responsible for providing exceptional customer service and support to our clients through remote communication channels.
Responsibilities:1. Handle inbound and outbound customer inquiries via phone, chat, and email.2. Assist customers with product information, troubleshooting, and issue resolution.3. Maintain customer records and documentation accurately.4. Escalate complex issues to appropriate team members for resolution.5. Collaborate with cross-functional teams to ensure customer satisfaction.6. Meet and exceed performance metrics and service level agreements.7. Continuously improve knowledge of our products and services to better serve customers.8. Adhere to company policies and procedures at all times.
Requirements:1. Energetic and driven personality with a passion for providing excellent customer service.2. Strong cooperation and decision-making skills.3. Previous experience in a customer service or contact center role.4. Excellent communication skills, both written and verbal.5. Ability to multitask and navigate multiple systems simultaneously.6. Proficiency in Microsoft Office and CRM software.7. Flexibility to work evenings, weekends, and holidays as needed.
Benefits:1. Medical coverage for part-time employees.2. Paid Time Off (PTO) for work-life balance.3. Parental leave for qualified employees.
Working Environment:At Salesforce, we thrive in an environment that embraces and navigates change seamlessly. Our team is dynamic and continuously evolving to meet the needs of our customers. As a Remote Contact Center Specialist, you will be part of a supportive and collaborative work environment where your contributions are valued.
Equal Opportunity Statement:Salesforce is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued for their unique perspectives and contributions.
Deadline to Apply: May 24, 2024
If you meet the requirements and are interested in joining our team as a Remote Contact Center Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Salesforce family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
