Remote Contact Center Associate

Job Description:

United Technologies is seeking a Remote Contact Center Associate to join our team in Phoenix, Arizona. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to clients and partners via phone, email, and other communication channels.

Responsibilities:- Handle inbound and outbound customer inquiries with professionalism and efficiency- Provide accurate information and assistance to customers regarding products and services- Utilize company software systems to document customer interactions and resolve issues- Collaborate with team members to ensure a seamless customer experience- Meet and exceed performance metrics, including response times and customer satisfaction ratings- Continuously develop and improve your knowledge of company products and services- Adhere to company policies and procedures at all times

Requirements:- Minimum of 2 years of experience in a customer service or contact center role- Reliable and driven personality with a strong work ethic- Excellent planning and organizational skills- High emotional intelligence and the ability to handle challenging situations with empathy and professionalism- Strong communication skills, both written and verbal- Proficiency in Microsoft Office and other computer software applications- Ability to work independently and as part of a team in a remote environment- Flexibility to work evenings, weekends, and holidays as needed

Benefits:- Free food provided during work hours- Company transportation available for commuting employees- Joining bonus for new hires- Opportunity to build strong relationships with colleagues, clients, and partners

Equal Opportunity Statement:United Technologies is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you meet the requirements listed above and are interested in this position, please submit your application by the deadline of March 31, 2024. Thank you for considering a career with United Technologies.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.