Remote Contact Center Assistant

Job Description:

Huntington Ingalls Industries is seeking a dedicated Remote Contact Center Assistant to join our team in Charlotte, North Carolina. This part-time entry-level position requires at least 1 year of experience in a customer service or call center environment. The ideal candidate will be hardworking, independent, and possess excellent time management and planning skills.

Responsibilities:- Assist customers via phone, email, and chat with inquiries, complaints, and requests- Provide accurate information about products and services- Resolve customer issues in a timely and professional manner- Maintain a high level of customer satisfaction- Collaborate with team members to improve processes and procedures- Utilize various software platforms to manage customer interactions

Requirements:- 1 year of experience in a customer service or call center role- Excellent communication skills, both verbal and written- Strong problem-solving abilities- Ability to work well independently and as part of a team- Proficiency in Microsoft Office and other relevant software programs- High school diploma or equivalent

Benefits:- Life insurance- Travel opportunities- Training and professional development

Working Environment:At Huntington Ingalls Industries, we encourage curiosity and questioning to fuel innovation and growth. Our team values diversity and inclusion, and we strive to create a positive and supportive working environment for all employees.

Deadline to apply: ********

Equal Opportunity Statement:Huntington Ingalls Industries is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.