Job Description:
Costco is seeking a Remote Client Service Associate to join our team in Jacksonville, Florida. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in client services or a related field. The ideal candidate will be confident, resourceful, able to work independently, and possess excellent communication skills.
Responsibilities:
- Act as the primary point of contact for remote clients, providing outstanding customer service and support- Manage client accounts, including processing orders, resolving issues, and ensuring client satisfaction- Collaborate with internal teams to address client needs and deliver solutions in a timely manner- Conduct regular follow-ups with clients to ensure their needs are met and identify opportunities for upselling or cross-selling products and services- Assist in the development of client service processes and procedures to improve efficiency and effectiveness- Stay up-to-date on industry trends, best practices, and Costco products and services to better serve clients- Provide feedback to management on client trends, issues, and opportunities for improvement
Requirements:
- Bachelor's degree in business, marketing, or a related field preferred- 3+ years of experience in client services, sales, or a related field- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- Strong problem-solving and decision-making abilities- Confidence and resourcefulness in dealing with clients- Soft skills in cooperation and people management
Benefits:
- Travel & spending expenses coverage- Retirement plan options- Opportunities for training & professional development
Working Environment:
At Costco, we value a dynamic workplace that emphasizes teamwork, innovation, and shared success. As a Remote Client Service Associate, you will be part of a supportive team dedicated to providing excellent service to our clients.
Deadline to Apply: May 6, 2024
Equal Opportunity Statement:
Costco is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply for this position, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
