Job Description:
As a Remote Client Relations Manager at Kroger, located in Phoenix, Arizona, US, you will be responsible for managing and maintaining relationships with our clients remotely. This part-time position requires a high level of independence and drive to succeed.
Responsibilities:- Act as the main point of contact for clients, addressing any inquiries or concerns they may have- Build and maintain strong, long-lasting client relationships- Collaborate with internal teams to ensure client needs are met- Identify new business opportunities with existing clients- Monitor client satisfaction and address any issues promptly- Develop and implement strategies to increase client retention and engagement- Communicate with clients regularly through various channels, including phone calls, emails, and video conferencing- Provide clients with regular updates on products, services, and industry trends- Analyze client feedback and suggest improvements to enhance the client experience
Requirements:- 8 years of experience in client relations or a related field- Strong problem-solving skills and the ability to think strategically- Excellent communication and persuasion skills- Proven track record of building and maintaining client relationships- Ability to work independently and manage multiple tasks simultaneously- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree in business, marketing, or a related field preferred
Personality traits:- Independent- Driven
Soft skills:- Problem-solving- Persuasion
Benefits:- Retirement plan- Parental leave- Training & professional development opportunities
Working environment:At Kroger, we cultivate a sense of ownership and responsibility at every level. We believe in fostering a supportive and collaborative work environment where every team member is valued and empowered to succeed.
Equal Opportunity Statement:Kroger is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
