Remote Chat Support Representative

Job Description:

The Remote Chat Support Representative at Facebook will be responsible for providing exceptional customer service via chat support to Facebook users. This role will involve troubleshooting technical issues, answering inquiries, and assisting users with navigating the platform. The ideal candidate will be passionate about customer service, dedicated to providing excellent support, and possess strong communication skills.

Responsibilities:- Provide timely and accurate responses to customer inquiries via chat support- Troubleshoot technical issues and provide solutions to users- Maintain a high level of customer satisfaction through effective communication and problem-solving- Collaborate with internal teams to escalate and resolve complex issues- Stay up-to-date on product updates and changes to provide accurate information to users

Requirements:- 4 years of experience in customer service or technical support- Strong communication skills and ability to effectively communicate with a diverse range of users- Passion for helping others and providing excellent customer service- Leadership skills to take initiative and drive results- Presentation skills to effectively convey information to users- Ability to thrive in a fast-paced and rapidly evolving work environment- Must be located in Phoenix, Arizona, US

Benefits:- Relocation allowance for eligible candidates- Paid sick leave- Travel opportunities to attend company events and trainings

Equal Opportunity Statement:Facebook is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.