Job Description:
We are seeking a dedicated and independent Remote Chat Support Officer to join our team at Cummins in Denver, Colorado. This part-time entry-level position is perfect for someone looking to gain experience in customer service and communication skills. As a Remote Chat Support Officer, you will be responsible for providing timely and accurate responses to customer inquiries through live chat communication.
Responsibilities:1. Respond to customer inquiries in a timely and professional manner using chat support software.2. Provide accurate information about our products and services to help customers make informed decisions.3. Assist customers with technical issues and troubleshoot problems to find solutions.4. Maintain a high level of customer satisfaction by understanding their needs and providing exceptional service.5. Collaborate with team members to share best practices and improve overall customer experience.
Requirements:1. 1 year of experience in a customer service or support role preferred.2. Excellent project management skills with the ability to multitask and prioritize tasks.3. Strong attention to detail and accuracy in communication.4. Ability to work independently and make decisions in a fast-paced environment.5. Strong written communication skills with a professional and friendly demeanor.
Personality Traits:- Dedicated- Independent
Soft Skills:- Project management- Attention to detail
Benefits:- Training & professional development opportunities- Paid Time Off (PTO)- Disability insurance
Working Environment:At Cummins, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. You will work alongside a team of passionate individuals who are dedicated to providing top-notch customer service and support.
Equal Opportunity Statement:Cummins is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: ********
Join our team and become a part of a company committed to excellence in customer service and employee development. Apply now to kickstart your career in the exciting world of remote chat support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
