Job Description:
As a Remote Chat Support Officer at DISH Network, you will be responsible for providing exceptional customer service to our clients through chat support channels. Your role will involve responding to customer inquiries, troubleshooting technical issues, and providing product information in a timely and professional manner. This position is part-time and requires a minimum of 2 years of experience in customer service.
Responsibilities:1. Respond to customer inquiries and provide solutions through chat support.2. Troubleshoot technical issues related to DISH Network products and services.3. Provide accurate and up-to-date information on product features and promotions.4. Maintain a high level of customer satisfaction by addressing customer concerns effectively.5. Collaborate with team members to improve processes and enhance the overall customer experience.6. Achieve performance targets related to response time, resolution rate, and customer satisfaction.
Requirements:1. Minimum of 2 years of experience in customer service.2. Strong communication skills and the ability to convey technical information clearly.3. Excellent problem-solving skills and the ability to think creatively.4. Confidence in handling challenging customer interactions with professionalism.5. Ability to work independently and manage time effectively.6. Driven and goal-oriented mindset.7. Must be located in Chicago, Illinois, US.
Personality Traits:Driven, confident
Soft Skills:Creativity, communication
Benefits:- Relocation allowance for eligible candidates- Company transportation for work-related travel- Free food provided during work hours
Working Environment:At DISH Network, we value building strong relationships with colleagues, clients, and partners. You will have the opportunity to work in a collaborative and supportive environment where your contributions are recognized and appreciated.
Equal Opportunity Statement:DISH Network is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.
Deadline to apply: May 1, 2024.
Join our team and be a part of a dynamic and innovative company that values customer satisfaction and employee growth. Apply now to become a Remote Chat Support Officer at DISH Network!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
