Remote Chat Support Manager

Job Description:

Texas Instruments is looking for a Remote Chat Support Manager to join our team in Philadelphia, Pennsylvania. This part-time position is ideal for someone with 6 years of experience in customer service or technical support, who is adaptable, dedicated, and possesses strong leadership and planning skills.

Responsibilities:- Manage a team of remote chat support agents to ensure timely and effective customer service- Develop and implement chat support strategies to improve customer satisfaction and retention- Monitor chat support performance metrics and provide regular reports to upper management- Train new chat support agents on company policies, procedures, and best practices- Resolve escalated customer issues and handle complex technical troubleshooting- Collaborate with other departments to improve overall customer experience- Stay up-to-date on industry trends and technologies to constantly improve chat support services

Requirements:- 6 years of experience in customer service or technical support - Proven experience managing a team in a remote environment- Excellent communication and interpersonal skills- Strong leadership and problem-solving abilities- Proficiency in chat support software and customer service platforms- Ability to work independently and manage time effectively- Bachelor's degree in a related field is preferred

Benefits:- Life insurance- Profit sharing- Company equipment

Working Environment:At Texas Instruments, we value creativity and innovation. Our team embraces fresh ideas and inventive solutions to provide the best possible customer support experience. Join us in a dynamic and collaborative work environment where your ideas can make a real impact.

Equal Opportunity Statement:Texas Instruments is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.