Job Description:
Ro is seeking a Remote Call Center Specialist to join our growing team in Indianapolis, Indiana. As a Remote Call Center Specialist, you will be responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide exceptional customer service.
Responsibilities:- Answer incoming calls from customers and respond to their inquiries in a professional and timely manner- Make outbound calls to follow up with customers, conduct surveys, and provide information as needed- Provide accurate information about products and services, as well as troubleshoot any issues that may arise- Utilize strategic planning skills to upsell products and services to enhance customer experience and increase revenue- Deliver presentations to potential customers to promote Ro's products and services- Collaborate with team members and management to ensure customer satisfaction and retention- Meet and exceed performance goals and metrics to contribute to the overall success of the call center team
Requirements:- 4 years of experience in a call center or customer service role- Driven and resilient personality traits to handle challenging situations and maintain a positive attitude- Strong strategic planning and presentation skills to effectively communicate with customers and promote Ro's products and services- Ability to work independently and in a team environment to achieve common goals- Excellent communication skills, both verbal and written- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required, bachelor's degree preferred
Benefits:- Company equipment provided for remote work- Company transportation options available for eligible employees- Disability insurance for added financial security
Working Environment:At Ro, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional customer service and fostering a positive work environment for all employees.
Deadline to Apply:March 30, 2024
Equal Opportunity Statement:Ro is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
