Remote Call Center Assistant

Job Description:

Credit Karma is seeking a Remote Call Center Assistant to join our team in Denver, Colorado. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer service or call center role. The ideal candidate will be resilient and resourceful, with excellent communication and people management skills.

Responsibilities:- Handle inbound and outbound calls in a professional and courteous manner- Assist customers with inquiries, issues, and complaints regarding their accounts- Provide accurate and timely information to customers, resolving their concerns in a satisfactory manner- Maintain thorough and up-to-date knowledge of Credit Karma products and services- Meet and exceed performance metrics, including call quality, customer satisfaction, and productivity targets- Collaborate with team members and other departments to ensure a seamless customer experience- Adhere to company policies and procedures at all times

Requirements:- High school diploma or equivalent- 2 years of experience in a customer service or call center role- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficient in Microsoft Office and other computer applications- Strong problem-solving skills and attention to detail- Experience with CRM systems is a plus

Benefits:- Disability insurance- Free accommodation for remote work- Employee discounts on Credit Karma products and services

Working Environment:At Credit Karma, we value and support our employees in their personal and professional development. We provide a positive and inclusive work environment where team members can grow and thrive.

Deadline to Apply:May 7, 2024

Equal Opportunity Statement:Credit Karma is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status in accordance with applicable laws. We are committed to diversity, equity, and inclusion in our workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.