Remote Account Support Representative

Job Description:

Epic Games is seeking a Remote Account Support Representative to join our team in Chicago, Illinois. This part-time position at the Associate Level requires a minimum of 3 years of experience in account support or customer service roles. The ideal candidate will be adaptable, independent, possess emotional intelligence, and excel at people management.

Responsibilities:- Provide exceptional support to Epic Games account holders via phone, email, and chat- Troubleshoot account-related issues and provide timely resolutions- Collaborate with internal teams to escalate and resolve complex account issues- Proactively identify trends in customer inquiries and provide feedback to improve processes- Maintain accurate records of customer interactions and follow-up actions

Requirements:- Minimum of 3 years of experience in account support or customer service roles- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and in a team environment- Proficiency in using CRM software and Microsoft Office suite- Emotional intelligence and strong people management skills

Benefits:- Visa sponsorship for qualified candidates- Paid overtime opportunities- Joining bonus for new hires

Working Environment:At Epic Games, we believe in building strong connections and treating our colleagues like an extended family. Our remote team members are valued members of the Epic family and are supported in their professional growth and development.

Deadline to Apply:April 7, 2024

Equal Opportunity Statement:Epic Games is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All employment decisions are made based on qualifications, merit, and business needs.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.