Job Description:Simon Property Group is seeking a highly motivated and experienced Remote Account Support Manager to join our team in Austin, Texas. As a part-time employee at the mid-to-senior level, you will be responsible for managing key accounts and providing exceptional support to our clients. The ideal candidate will have at least 8 years of experience in a similar role and possess strong interpersonal skills.
Responsibilities:- Serve as the main point of contact for all client accounts, addressing any inquiries or issues in a timely manner- Develop and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded- Collaborate with internal teams to ensure the successful implementation of client projects and initiatives- Analyze data and provide insights to help clients make informed decisions about their accounts- Monitor account performance and develop strategies to drive growth and retention- Conduct regular check-ins with clients to gather feedback and make necessary adjustments to improve their experience
Requirements:- Bachelor's degree in business, marketing, or a related field- Proven experience in key account management or customer support- Excellent communication and problem-solving skills- Strong organizational skills and attention to detail- Ability to work independently and prioritize tasks effectively- Confidence in building and maintaining relationships with a diverse client base- Adaptability to changing client needs and market trends
Personality Traits:- Confident: able to handle challenging situations with grace and composure- Adaptable: flexible and open to new ideas and approaches
Soft Skills:- Emotional intelligence: able to empathize with clients and understand their needs- Critical thinking: able to analyze complex situations and develop innovative solutions
Benefits:- Retirement plan- Life insurance- Vision insurance
Working Environment:At Simon Property Group, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to fostering a positive and supportive work environment where employees can thrive and succeed.
Deadline to Apply:May 29, 2024
Equal Opportunity Statement:Simon Property Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
