As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.The Global Client Services and Amenities Team are Ambassadors of the firm's brand delivering unparalleled amenity and building services that exceed the highest level of quality, service, safety, and ethical best practices. We foster engagement and commitment to the Firm with the solutions we deliver by understanding new workplace behaviors, recognizing regional differences and employee preferences while aligning with Corporate Purpose to continuously improve the workplace experience.Our Regional Client Service Leads are strong, dynamic team leaders with a passion for employee engagement and satisfaction. As a Regional VP, you will provide direction to your operations and execution team ensuring best-in-class service delivery to your Business Units and internal clients. You will be responsible for the overall management and oversight of your portfolio, which may consist of 10-12 office locations, inclusive of office management, amenities services such as multiple employee restaurants, cafes, conference & client centers, project management, as well as strategic initiatives including multi-office consolidations. As a Regional Manager, your days will be full, fast-paced, and challenging. You will monitor a wide array of performance metrics, implement strategies to meet operational goals, and identify areas for improvement.The role reports into the Head of Regional Client Services Americas Offices.Principal Responsibilities and Duties:- Responsible for the management of all corporate services across your portfolio as the point of contact for all Corporate Services Management related issues, ensuring effective control and quality service delivery to Morgan Stanley's property, business units and client service areas.- Provide leadership in the development of Morgan Stanley Corporate Services initiatives; providing insight and assistance across regions as required.- Enhance the coordination and communications between the local GM, COO, Business Units, Infrastructure Teams regarding CS projects and BAU activities.- Work closely with the Head of Vendor Engagement ensuring proper resource alignment across your portfolio locations and SLAs are met.- Provide support and guidance as necessary on Morgan Stanley's Corporate Services Management commercial and operational activities and assist with long term strategic planning and forecasting.- Manage the Firm's exposure to business risk by continuously reviewing operational procedures and design standards.- Hold responsibility for managing, supporting, and communicating critical incidents.- Track and report vendor compliance with Morgan Stanley standards and requirements.- Assume responsibility for all matters requiring escalation to Corporate Services Management Team and serve as the primary point of contact for resolution of those matters.Over 10 years corporate real estate, amenities, project management and facilities experience with strong knowledge of real estate and construction industry and focused on providing a high-quality workplace environment to support a world class financial firm.- A Leader. You build effective teams and provide direction to help those teams achieve goals and operate cooperatively and cohesively.- A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.- A Strategic thinker with understanding of how our workplace strategy impacts the organization.- A strong Vendor Manager, particularly in relationship to managing performance-based contracts and developing strategic alliance/partnership with services providers- A Talent Owner. You will use a variety of approaches to help others develop their capabilities.- A Savvy Operator. You understand the business and use good judgment to guide it.- Organized and Accountable. You have exceptional management abilities and are able to juggle the needs of changing priorities while accomplishing objectives through motivating a high-performing team.- Creative. You are an idea person and like coming up with smart solutions and new challenges.- Levelheaded. You keep your cool during stressful situations and quickly find solutions.- Flexible and Adaptable. You understand that the world does not exist through black and white lenses and embrace the opportunity to live in the gray.- Confident and Decisive. You take initiative, trust your gut, and are not afraid to make decisions or deliver a difficult message.- Motivated. You invest extra energy to reach your goals and help your teams reach theirs.- Solution-Oriented. You follow through on commitments, letting your teams and clients know that they matter.Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
