Full job description Vitalant is currently seeking a Donor Relations Specialist with front desk, customer service and/or sales experience for our donor care center located in Scottsdale.
Our ideal candidate has a heart for helping others and a passion for saving lives. As a Donor Relations Specialist, you will be responsible for greeting donors when they attend a donation center for blood and blood product donation. You will be providing education to donors on the different types of blood and blood products needed to save lives, helping them feel comfortable, answering any pre-donation questions and signing them up for their next visit.
Every day you'll be having fun making a measurable difference in your community.
What to Expect Schedule: Tuesday & Wednesday - 8:30am-6:30pm Thursday - 9:30am-5:30pm Friday & Saturday - 6:30am-2:30pm To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.
They include:
Medical, dental, and vision insurance 401K retirement savings plans with up to 5% company match Tuition assistance up to 5K per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Employee Assistance Program HSA and FSA Paid time off (up to 17 days per year) 7 paid holidays per year Plus, many other employee perks and programs! Mileage reimbursement We're looking for someone who can: Assist the donor services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times. Educates donors on the donor process, address concerns and answer questions Converts donors to automated and other new collection technologies to optimize the donation opportunity. Administers customer service and marketing surveys to donors. Collects data and prepares reports and performs other clerical duties, as needed. Retains current donors by rebooking donation appointments. Explains and/or enrolls donors in frequent donor programs. High School Diploma or GED 1 year in related field such as customer service, receptionist, sales required Great customer service and interpersonal skills Basic PC/Windows proficiency About Us Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to to let us know the nature of your request.
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