Quality Coordinator/Patient Advocate

This position is responsible for promoting and maintaining positive relations with Desert Parkway internal and external customers.
Assists management with patient and patient family complaint/resolution programs Interacts with physicians and staff in identifying and resolving issues Provides staff support for the activities of the department as it relates to resolving and tracking patient issue(s) Assists in chart and video audits when requested/needed; assists with Regulatory Surveyors Creates tools for audit process, performance metrics and reports Requirements High school, GED, or equivalent required Bachelor's degree preferred in Behavioral Science or other related field Minimum two (2) years previous experience strongly preferred Knowledge of Federal, State and Regulatory policies, rules and guidelines Critical thinking, problem solving, decision-making Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, and Excel Benefits A full benefits package is available the first of the month following just one month of employment!
Desert Parkway offers competitive benefits to include:
Medical insurance (three plans to choose from) Dental insurance (two plans to choose from) Vision insurance 401K Retirement Plan Healthcare spending account Dependent care spending account PTO Plan with holiday premium pay Discounted cafeteria meal plan Life insurance (including plans for spouse and children) Short- and long-term disability (with additional buy-in opportunities) Pet Insurance Identity Theft Insurance