Quality Assurance Monitor

Full job description Introduction Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.
The Division of Energy, Housing, and Community Resources (DEHCR), Weatherization Quality Assurance Section is recruiting for one Program and Policy Analyst at the Advanced level to support the programs operated under the Home Energy Plus umbrella. Home Energy Plus programs include the Wisconsin Home Energy Assistance Program (WHEAP), the Weatherization Assistance Program (WAP) and the Program Development Section which consists of the Emergency Furnace, (EF), Water Conservation and Heating Ventilation Air Control (HVAC). These are large statewide programs with combined annual budgets over $210 million. The weatherization program serves over 6000 households statewide and is designed to increase the energy efficiency of dwellings owned or occupied by low-income persons. Delivery of weatherization services is through a network of 17 local non-profit Community Action or local government agencies. The Wisconsin Home Energy Assistance program is delivered through contracts with counties, tribes and local non-profit agencies. Over 210,000 households are served annually. The WHEAP has multiple components: heating and electric assistance programs, emergency and prevention assistance programs. The program targets assistance based on need, encourages energy efficiency, and encourages individual responsibility for bill payment. WHEAP programs assist low-income households in meeting their needs for affordable home energy.
This position is located at the Department of Administration (DOA) building in the heart of downtown Madison, near the state capitol, the Madison Metro bus route, the Capital City bike path, and a lot of restaurants and shopping venues. For more information about the DEHCR, visit our website.
Position Summary Under the general direction of the Quality Assurance Manager, this position is the Bureau's primary representative to grantees/Community Action Agencies (CAPs)/organizations for the Division of Energy, Housing and Community Resources (DEHCR) Weatherization Assistance Program (WAP). This position provides significant administrative, fiscal and program consultation to City, County and Community organizations. The position has major responsibilities in providing technical consultation/review/guidance on the WAP, Wisconsin Home Energy Assistance Program (WHEAP), and Program Development program issues, contract negotiation and administration, program implementation, monitoring, and policy development. The incumbent is also responsible for assuring that services of a quality level are integrated, available, accessible, and efficiently delivered to people who are eligible for participation.

Weatherization services are provided in homes occupied by low-income families to help reduce home energy costs. These services are available statewide through a variety of organizations, such as Community Action Agencies (CAP's), local governments, housing authorities, and other community-based groups. This position serves as a primary contact for assigned organizations and back-up to other staff in providing critical and timely response to customers. Local program operators evaluate each property to determine what weatherization activities are appropriate for that structure. A computerized audit system or measures list determines the work to be done in the households to ensure the highest energy savings with the most cost-effective measures.

Activities of the program often include attic, sidewall and floor insulation, repair or replacement of inefficient appliances, inefficient or unsafe furnaces, and water heaters,
and installation of devices to ensure a safe and healthy home environment for households that are served.

For more details on the duties of the position, please view the complete position description.
Salary Information Starting hourly rate for this position will be $30.00-$38.00 per hour depending on qualifications and experience, plus excellent benefits. This position in this classification (Program and Policy Analyst-Advanced) is assigned to pay schedule/range 07-03. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
Job Details Due to the nature of the position, DOA will conduct background checks on applicants prior to selection. DOA does not sponsor work visas. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.
This position requires the ability to travel statewide approximately 10-30% of the time.
Qualifications Minimally qualified applicants must have the following :
1. Experience working with grant funded programs.
2. Experience conducting training and developing training curricula.
3. Experience researching, drafting, or interpreting program policies.

In addition, well-qualified applicants will also have the following :
1. Experience working with Home Energy Plus programs and data systems, or similar programs/systems.
2. Experience conducting administrative, programmatic, and fiscal monitoring.
3. Experience working with weatherization, or similar programs.
4. Ability to become Building Performance Institute (BPI) Quality Control Inspector (QCI) certified.
How To Apply Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.
If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.
Questions can be directed to Pilar Blomquist at or call .
Deadline to Apply Applicant materials are due by 11:59pm on Wednesday, April 24,2024.