Job Description and Duties LACC is a public safety answering point. Employees answer 9-1-1, public and allied agency lines, as well as making out-going calls to service providers, allied agencies and citizens. PSOs must be able to document information into a computer aided dispatch (Inform CAD) system quickly and accurately and take appropriate action on each call. The classification requires a certified net typing speed of 40 words per minute. You will find additional information about the job in the .
Working Conditions LACC is on a 3/12 alternate work week and a 4/10 work week. Quarterly sign-ups are done on a seniority basis. Daily use of computer requiring typing and sitting or standing for extended periods of time.
Special Requirements The position(s) require(s) a Drug Screening be passed prior to being hired. The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. The position(s) require(s) Psychological Evaluation clearance prior to being hired. Persons currently in the classification who are eligible to transfer please upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, to this job control. The most senior same-class transfer who responds by the final filing date shall be selected. CHP 220N
The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the JOBS.ca.gov website.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Must be able to maintain a good rapport with employees, peers, allied agencies and the public. Will be expected to report to work on time, with a minimum number of absences and be willing to work nights, week-ends, and holidays.
Benefits Public Safety Dispatchers/Operators are members of Bargaining Unit 7 and are eligible for excellent medical, dental and vision benefits as well as a great state retirement with additional options of 401K/457 plans. For more information visit :
The Los Angeles Communications Center dispatch employees receive an additional $750.00 recruitment and retention monthly pay differential . Part-time and intermittent employees shall receive a pro rata share of the monthly differential based on the total number of hours worked within the monthly pay period.
Benefit information can be found on the CalHR website and the CalPERS website. Additional Application Submission Requirements Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-432003) and/or position number ******** on the application.
It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.
Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Criminal Record Supplemental Questionnaire
