This role is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables and managing program risk and compliance to standards. This role ensures delivery meets the client's expectations in terms of the functionality, quality, timeline and cost.
About us:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Overview:
The Service Management Transformation Program will transform GT enterprise wide processes enabled via the ServiceNow technology. The Service Management Transformation Delivery Lead / Project Manager is accountable and responsible of the respective workstream's project plan development and maintenance, will build relationships across the team, lead project meetings driving accountability, develop succinct project reporting to senior leadership, communicate and manage
risks/issues/decisions/changes
required to successfully drive the project to completion. The Service Management Transformation Delivery Lead / Project Manager will facilitate and guide a team of business leaders, architects, engineers, and process owners driving accountability towards effective completion of key project deliverables according to the agreed upon project plan. The ideal candidate has a proven track record of delivering on complex technology projects, has strong technology project management leadership skills and a proficient understanding of the bank's highly governed technology change management process, policies, and standards. Typically manages large, complex, material project(s) within a required niche technology. Has extensive product and technical knowledge of the niche area. Can stay in the conversation with the architects and engineers. Ability to manage dependencies between teams with competing priorities. Interacts with clients to develop and execute complex project plans and understands global workforce planning considerations. Works under direction of a Portfolio Delivery Manager, as well as more senior associates.
Responsibilities:
Be well versed in ServiceNow and other Niche technologies
Represent the project(s) to the Senior Advanced Technologies Delivery Leads and executive leadership
Coordinate and oversee aligned resources to develop full-scale project plans and associated communication documents, from scope definition through design and implementation phases to closure
Develop timelines and project milestones to meet the defined scope, and manage scope creep to stay within the boundaries of the assignment, insuring any change control brought forward aligns to the program/project strategy and objective as defined
Objectively and with rigor manage data collection and key decisions, inclusive of all tollgates and regulatory requirements
Organize workflow and resource allocation, globally
Manage conflicting priority within the team
Identify and manage actions, risks, issues
Report project status
Required Skills:
7+ years' experience managing end-to-end one or more of the niche technologies, including ServiceNow, from ideation to operations, including design, development, testing and implementation phases
Project Management experience must include managing scope, timeline and budget
Thorough knowledge of all technologies within the niche' group for the specific role, including how and why it is used, the risks associated with it
Comfortable and experienced in being the single point of contact for the project
Possesses the leadership and courage to make hard decisions, hold people accountable and to deliver unfavorable news when necessary
Ability to communicate effectively at all levels of the organization including senior leadership and executives. Demonstrates effective communications; strong written and verbal communications, concisely, and knows the audience
Proven track record of successfully managing multiple projects at various stages of the project life cycle
Experience with project lifecycles leveraging Agile/Waterfall Methodologies and ability to adhere to Enterprise Change Management standards
Strong working knowledge of standard project management software, such as MS Project, and the MS Office Suite
Understands dependencies and critical path deliverables. Understands the impacts of schedule delays on financials, risk, and strategy. Escalate schedule misses appropriately when necessary or manage it independently when escalation is not needed
Understands the work that needs to get done, the resources completing the work, and aligns tasks to the right people, even if the right person occasionally isn't in that role
Experience in project budgeting, forecasting and cost control
Ability to support Bank of America's Risk Framework through identification, escalation and debate of risk inherent in all business activities
Has the maturity, experience and flexibility to recognize the grey areas. Not everything will always be black and white, and they can't be paralyzed by that
Desired Skills:
Understanding of external regulatory issues and experience working with internal and external auditors
Experience in multiple niche' technology areas
Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.
Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
Regardless of the position you are interested in, the starting points to building your resume are the same:
1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2. Think about why you can do the job and make a list of your skills that are relative to the job.
3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4. Summarize your abilities, accomplishments and skills into a brief, concise document.
Considerations when writing a resume
• Do be brief. Resumes should be 1-2 pages in length.
• Do be upbeat and active in your wording.
• Do emphasize what you have done clearly and concretely.
• Do be neat and well organized.
• Do have others proofread and critique your resume. Spell check. Make it error free.
• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
• Don't be dishonest, always tell the truth about yourself in the most flattering light.
• Don't include salary history or requirements.
• Don't include references.
• Don't include accomplishments that do not support your professional goals.
•
Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
• Don't use italics, underlining, shadows or other fancy treatments.
Seven steps to a successful interview
1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
#J-18808-Ljbffr
