Position Summary: As a Project Engineer Level II at StoredTech , you will be responsible for planning, implementing, and managing a variety of IT projects for our clients. This role involves a combination of technical expertise , project management skills, and client interaction to ensure successful project delivery.
Key Duties and Responsibilities: Work closely with clients to understand their business needs and technical requirements. Execute and manage projects according to established plans, ensuring on-time and within-budget delivery. Provide advanced technical support and expertise in areas such as network infrastructure, cloud solutions, cybersecurity, and other IT-related domains. Troubleshoot complex technical issues and provide innovative solutions. Act as a point of contact for clients during project implementations. Communicate project status, milestones, and technical details in a clear and understandable manner. Build and maintain strong client relationships to understand their evolving needs. Collaborate with cross-functional teams, including sales, support, and other technical teams, to ensure seamless project execution. Provide guidance and mentorship to junior team members. Create and maintain comprehensive project documentation, including technical specifications, configurations, and support documentation. Ensure knowledge transfer within the team and to clients as necessary. Perform any additional job duties as requested by management to contribute to the overall success of the organization. Required Skills and Abilities:? In depth knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP.? Understanding of server hardware including Raid and Idrac Technlogies .? In depth knowledge of Networking including wireless, wired and Firewalls.? In depth knowledge of M365 products and services.? In depth knowledge of how backups work.? Azure cloud technologies, Virtualization Technologies including VMware ESXI and MS Hyper-V.? Education and Experience: 3-5 years' experience providing help desk, desk side or direct client support.??? Demonstrate initiative, independent judgment, ability to work under high pressure situations, and utilize established procedures to address client needs.?? Strong customer service skills required .?? After hours and weekend hours required Participation in rotating on-call program.?? Ability to be a trusted advisor to clients; effectively relay information to non-technical clients Ability to adapt to a rapidly changing work environment, manage competing demands and deal with frequent change, delays or unexpected events.?? Ability to lift over 50 lbs.?? Possess a valid driver's license.??? Benefits and Fun Stuff: StoredTech stands as an unparalleled haven for professional growth and well-being. Our commitment to employees is unwavering, evident in the comprehensive benefits package that goes beyond the basics.? Step into a workplace that pulses with fun and vitality - our dynamic environment, complete with exercise equipment and popcorn machines, slushy machines, and more, adds an extra layer of enjoyment to your daily endeavors. As we remain dedicated to client delight, we ask you to join us, not only grow your career but revel in the unique perks that make StoredTech an exceptional and thriving place to work. Your journey to professional fulfillment starts here!
Generous Paid Time Off Policy Telecommuting Days 401k + Employer Matching FREE - Employee Assistance Program (EAP) Standalone Telemedicine Plan Medical, including a $0 Cost Employee Plan Dental Vision Employer Paid STD, LTD, and Life Insurance Policy? Voluntary Life Insurance Coffee and Snacks $2,000 Employee Referral Bonus Certification Incentives
