Announcement Number: 46820 Open to all qualified persons. Posted 03/28/2024 Close Date: 04/11/2024 Recruiter:
SUSAN ASHLEY
Phone:
Email: Applications accepted for another 5 Days 6 Hrs 52 Mins
The Position
Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.
Incumbents recommend and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines; and may train, supervise, and evaluate the performance of subordinate staff and/or a staff consisting of several students, volunteers and/or contract staff. This position works within the Department of Administration's Enterprise IT Services (EITS) Division, under Agency IT Services and is in Carson City, NV. The Program Officer is primarily tasked with providing first tier help desk support for HR applications (NEATS/NVAPPS, ADVANTAGE-HR, HR Datawarehouse) to include effective communication; problem solving; researching and troubleshooting issues reported by customers; routing customer calls appropriately; and accommodating the needs of the customer. This position supports most state agencies and the public.
This Program Officer is also responsible for maintaining and updating the ITSM database and generating Monthly Manager Reports. Additional duties include assisting with functional acceptance testing of application upgrades and fixes as well as assessing software in the test environment prior to release in the production environment. Testing requires understanding workflows within the system to ensure that functionality still works after implementing updates. They communicate any downtime due to system enhancements, scheduled maintenance, or technical issues promptly and in coordination with management. Working well with others, providing exemplary customer service; cooperating in achieving team goals; encouraging effective communication of team members; and supporting diversity within the team are crucial to the success of this position. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
To see full Class Specifications visit: To Qualify In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment; OR graduation from high school or equivalent education and two years of para-professional program support experience equivalent to an Administrative Assistant III in Nevada State service which required the application of State and/or federal laws, policy and procedures; reviewing documents prepared by others for program compliance determinations; or preparing reports which summarize financial and statistical information; OR an equivalent combination of education and experience as described above. Special Requirements A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment. A State of Nevada/FBI fingerprint based background check is required as a condition of appointment and as a condition of continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment Describe your experience with HRIS systems. INFORMATIONAL LINKS For more information about state employment, visit the following:
Division of Human Resource Management:
Public Employees Retirement System:
Public Employees Benefits Program:
More Benefits Information:
REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here:
Email Direct Inquiries or Correspondence to: Division of Human Resource Management
Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada ********
