About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses. About The Role After becoming one of the fastest-growing startups in the United States ($0 ? $11B), Rippling is ready to up-level our operations to scale to $1B in ARR over the next couple of years. We need someone who can take us from 1 to 10—and beyond, on a global scale.
We're looking for a Program Manager to join the growing Support Operations team who has expert-level knowledge of project/program processes and stakeholder management skills required to ensure high-quality service and operations at scale, helping us deliver on our ambitious growth objectives. You will lead programs and projects around support activities, including agent enablement, reporting, change management, and new product launches.
Reporting to the Head of Support Operations, the Program Manager will be responsible for running initiatives based on the department's strategy and internal processes, managing stakeholders across cross-functional teams to develop and execute the initiatives that will enable our next phase of global growth, and identifying and pursuing opportunities that will deliver cost savings and quality improvement.
What you will do Effectively manage program, project, and process implementations to meet program goals successfully. Work with cross-functional team members to develop detailed project schedules including milestones, deliverables, and dependencies based on business objectives, budget, scope, timeline, and risks. Successfully balancing project scope, time, cost, quality, and risks, and ensuring completion of project/program deliverables. Follow project management best practices for planning including managing action items, risks, schedule, and overall project governance to control cost, scope, and schedule for multiple projects. Produce and own the master schedule of initiatives, ensuring that all interdependencies are identified and factored into the master schedule. Facilitate weekly project team meetings to assess project progress and resolve issues; prepare and distribute meeting agendas, meeting minutes, action items, and project status reports. Seek out cross-project synergies (across global initiatives, regional plans, and interdependent projects) and ensure leveraged opportunities across all project initiatives. Facilitate Change Management activities including readiness and cultural assessments, stakeholder and impact analysis, engagement plans, communication strategies, and plans, risk assessment and management plans, and overall adoption of change. Proactively communicate project statuses to team members, stakeholders, business champions, project sponsors, and executives. What you will need A minimum of 5 years of program/project management experience with experience at a B2B software company or a strategy/operations consulting firm - PMO experience is a plus Experience managing large operations-oriented projects including experience driving successful change management for large-scale projects. Ability to navigate a high-ambiguity environment and be able to make sound decisions based on both qualitative and quantitative data. Strong attention to detail. You can dive into the weeds with your stakeholders and pick up on the seemingly small, yet important, details Willing to roll up your sleeves. We're still a startup and will expect you to roll up your sleeves and work hard to provide feedback and get the job done Excellent verbal and written communication skills. You'll regularly communicate directly with executives and other senior leaders. Additional experience in Vendor Management or Workforce Management would be preferred Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 105,000 - 183,750 USD per year(US Tier 1)
94,500 - 165,375 USD per year(US Tier 2)
89,250 - 156,188 USD per year(US Tier 3)
