Summary The Program Manager will serve as a key liaison between the company and the customer by developing quotations, customer solutions, and documentation for both new and existing customer relationships. Effective in a team-based environment alongside leaders of other functional areas to deliver a consistently positive experience to each customer. Works closely with sales management on attracting, winning, and retaining customers in the Electronics Manufacturing Industry.
The company is a mid-sized electronics manufacturer that is growing rapidly, specializing in the Aerospace & Defense markets, providing end-to-end electronics manufacturing services.
Responsibilities Project Planning - Develop and maintain project plans, timelines, and schedules Resource Management - Allocate and manage resources, including personnel, equipment, and materials Budget Management - Monitor and control project costs to ensure adherence to budgetary constraints Risk Management - Monitor and manage risks throughout the project lifecycle Supplier & Vendor Management - Negotiate contracts and agreements with suppliers, Ensure timely delivery of components and materials Quality Assurance - Monitor and Ensure compliance with industry standards and customer requirements Production Oversight - Coordinate manufacturing activities, including assembly, testing, and quality control Cross-functional Collaboration - Collaborate with various departments including engineering, design, procurement, and logistics Change Management - Manage changes in project scope, schedule, or requirements Documentation & Reporting - Maintain project documentation, including status reports, meetings, and technical documents Continuous Improvement - Identify opportunities for process improvements and efficiency gains Regulatory Compliance - Ensure compliance with industry-specific regulations and certifications Conflict Resolution - Foster a collaborative and problem-solving culture throughout customer relationships Customer Communication - Act as main point of contact for customer inquiries and concerns, Provide regular updates on project status and address customer feedback Team Leadership - Lead and motivate project teams, providing guidance and support to team members Industry Knowledge - Stay informed about advancements in electronics manufacturing technologies and trends Qualifications 5 years of recent experience in Program/Account Management of a related industry Bachelor's degree preferred Familiarity with MRP systems Good understanding of the electronics manufacturing process Ability to drive positive results with minimal supervision Excellent communication and negotiation skills Strong organizational skills
