DESCRIPTION Amazon's Transportation Execution team is seeking a Program Manager to assist in the tactical management and execution of Amazon's North American Direct Fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
Key job responsibilities
- Proactively monitor direct fulfillment metrics and processes to identify, address, and prevent potential issues.
- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, EVS, ARC, and DF Tech).
- Ability to pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
- Develop performance metrics to assist with driving business results.
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon's Direct Fulfillment operations.
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews.
- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.
- Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
About the team
At Direct Fulfillment, we embrace our differences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. We are committed to furthering our culture of inclusion by hosting two daily stand ups in which we encourage participation through real life questions and on the spot thinking. The team environment embraces unknowns for open dialogue and big thinking. The Direct Fulfillment team culture embraces the Work Hard, Have Fun and Make History mind set.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA BASIC QUALIFICATIONS - 2+ years of program or project management experience
