Production Copier Technician / Field Supervisor - $70K+

Job Description

Job Description

1 Touch Office Technology is currently seeking a

Production Printer Technician

who is skilled in repairing and maintaining Ricoh Production Copiers and Printers for the Los Angeles area.

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!
Essential Job Duties
Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, and segment 1 through 4 devices as needed.
Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines including Ricoh, Xerox and Brother.
Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
Effectively complete all territory assignments and developing options to resolve unexpected problems
Participates in training to remain up to date with new products and procedures.
Provide specialist service to other field service technicians for unresolved technical problems/issues
Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
Working in a fast-paced environment
Qualifications
2-6 years minimum of relevant experience
Must have experience with servicing and repairing production level office equipment such as copiers, printers
Applicants with any advanced Ricoh Production Print certifications are highly preferred
Strong computer knowledge
Excellent customer service communication skills are essential
Strong problem-solving and

mechanical/electrical

skills
Highly motivated and capable of working independently in the field
Must possess a valid driver's license with a clean driving record. A

company car

will be provided.
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life

insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Company car for work and personal use

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