WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.WHY BOX NEEDS YOUBox is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That's where you come in.We are a team of highly motivated individuals that provide best in class support for Box's customers. Members of our team always put the customer first; acting with the utmost urgency with any customer escalation. Our team is focused on building relationships with customers through honesty and transparency; always looking to solve the current problem and prevent the next. WHAT YOU'LL DOAs a customer-facing representative, your primary responsibility will be to support and advise Box users across various platforms, including the web application, desktop clients, mobile applications, 3rd-party integrations, and additional tools.Engage with customers using your exceptional communication skills to explain technical issues in a user-friendly manner, ensuring clarity and understanding.Address and resolve user requests through multiple channels, including Zendesk, Community forums, phone support, screensharing sessions, and other.Actively contribute to the ongoing success of Box as one of the fastest-rising cloud content companies by providing outstanding support and assistance.Collaborate with users to troubleshoot issues and provide effective solutions.Stay abreast of the latest features and updates in Box products to offer accurate and timely support, enhancing the overall customer experience.WHO YOU ARERequired skills2+ years experience in SaaS support or related technologiesExcellent written and verbal communication skills in English.Comfortable engaging with a high volume of customers through various channels such as phone, email, and web-based screen-sharing.Team player with the ability to collaborate effectively with colleagues of varying experience levels across different support tiers.Can distinguish between technical/non-technical users and are able to diversify your approach depending on the audiencePreferred skillsFluent in French languageFluent in another European languageExperience working with public API's and object oriented programmingExperience working with Splunk and other relevant technology toolsBENEFITSBox Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. Boxers can also participate in our Employee Stock Purchase plan and other additional perks and benefits. Box's office is in the heart of Paris and has presence in other European offices in London, Munich, Amsterdam, and Warsaw.EQUAL OPPORTUNITYWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
