Johnson & Johnson HCS Inc. is recruiting for a Product Manager of Patient Experience Marketing CVM, located in Titusville, NJ.
At Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.
Johnson & Johnson is committed to raising the bar on Patient Experience (Px), with the Patient Engagement and Customer Solutions (PECS) organization - that is creating more personalized, seamless and supportive experiences for patients during their treatment journey.
The Product Manager, Patient Experience (Px) HCP Marketing, CVM is an integral role on the patient experience team. This person will be responsible for pull through of our patient programs with the HCP stakeholder group. Some specific aspects of your job will include:
Execute on HCP Media tactics. Collaborating with HCP and Patient media partners Create online media tactics and securing approval for all HCP tactics Own the PECS Field Advisory Board - Engage field teams in co-creating and continuously optimizing solutions. Plan and partner with Xarelto brand team on POAs. Help lead training initiatives to ensure strong delivery of patient experience initiatives. Maintain HCP and Office Staff facing access and affordability section of website. Evolve our HCP portal platforms - cross functional collaboration on large scale project Ensure that relevant and appropriate messaging is available to partners via ownership and oversight of the HCP Message Library. CAC Captain - ensure smooth, efficient approval of PX TA pieces. Partner with PECS Patient Access and Affordability Solutions (PAAS) team on strategy and execution of hub access support services and patient cost and affordability solutions. Monitor/track program performance and finding opportunities to drive program experience improvements. Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs. Support a culture of learning, smart risk-taking and experimentation. Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force. Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements. Required Qualifications
A minimum of 5 years of healthcare business experience (EX: sales, marketing, payer/access experience, patient experience marketing, operations, analytics) is required, of which 2 years demonstrated marketing and/or customer/patient service experience required Bachelor's degree required; MBA or other related advanced degree preferred. Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):
Patient and HCP experience marketing Strategy development Working across a matrixed organization Experience with predictive models and machine learning Digital marketing and/or CRM experience Leadership skills (influencing, negotiating, assertiveness, taking initiative, conflict management, change management). P&L management Supplier management Communication. Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations. Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues. Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations. Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through. Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments. Travel. This position is based in Titusville, PA and requires up to 15% domestic travel. The anticipated base pay range for this position is $99,000 USD to $170,400 USD.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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