DESCRIPTION At Amazon, we are the most customer-centric company on Earth. To continue to raise the bar on the customer experience, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the experience where you can find and buy anything online and have it delivered fast, this is your chance to make history. We continue to innovate with delivery speed initiatives so that Amazon continues to own 'fast' in the minds of our customers. We are looking for a dynamic, organized self-starter to join as a Senior Product Manager in SCOT, to develop performance measurement and management of Speed initiatives and programs. In this role, you will design and lead the development of end-to-end solutions for speed management that will be consumed by organizations and leadership WW. You are expected to support the business through the development of metrics and reporting solutions, data review and in-depth analysis. You will be responsible for building out the tools for analysis and data visualization as well as the processes to inform our business decisions, particularly for the new programs we are launching now. You will also provide advice and mentoring to BIE's, DE and BA's and you are a key influencer in your team's strategy development and will contribute significantly to team planning.
The successful candidate will have strong analytical and managerial skills and can prioritize well, communicate clearly, and have a consistent track record of delivering results by applying and utilizing business insights and analytics. This role offers an opportunity to make business-critical decisions that will minimize costs while continuing to increase the quality and speed at which we deliver our customers' orders. As selection increases in the Amazon catalog, the challenge of providing customers immediate satisfaction via fast deliveries, by decreasing the time from customer purchase to delivery, is magnified. Done correctly, this role will impact and improve our customer experience by increasing the confidence and trust of our customers in that Amazon is the one, best option for 'want it, click it, have it.'. This role will become the expert on Amazon's best-in-class supply chain systems and leverage this to both develop new ways to benchmark success as well as drive continuous improvement to customer experience. This senior leader will be the global hub for speed reporting and is a highly visible and critical position within Amazon, as the key provider of regular updates to executives across the company.
The position will located in Seattle, WA.
Key job responsibilities
In this role, your key responsibilities will be:
- Driving customer experience through performance outcomes of Speed in a global demand and supply chain organization for all of Amazon.com
- Developing actionable insights that relentlessly provide a better customer experience and hold WW functions accountable for improving their outcomes
- Lead a team of experienced Product Managers and BIEs to drive improvements in the performance of customer experience
- Work with WW Operations, Category Leaders, In-Stock Managers, Engineering, Transportation experts, Product and Finance partners to provide solutions
- Establishing and leading solutions across multiple teams
- Mining and analyzing data for metrics and decision support
- Develop new insights and tools to understand the intent of the customer, drive understand of customer intent and create 3-5 year roadmaps
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA BASIC QUALIFICATIONS - Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- 7+ years of technical product or program management experience
