Premium Auditor - Assistant Manager, Premium Audit (Premium Audit) Location Remote in Raleigh, NC : Come grow with James River Insurance! James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs. At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2023, 2022, and 2021 Top Workplaces USA awards. James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in three specialty property-casualty insurance and reinsurance segments: Excess and Surplus Lines, Specialty Admitted Insurance and Casualty Reinsurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company. Job Summary The Assistant Manager, Premium Audit is responsible for supporting the financial performance of the function including achieving business operations and profitability performance goals through directing a portion of the day-to-day operations of premium audit for all Excess & Surplus underwriting divisions. This role may manage a team of both Premium Auditors and third-party resources. Duties and Responsibilities Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service Assist in developing, leading, and maintaining the premium audit function including helping to establish practices and procedures, controls and technology Assist in coordinating the preparation and workflow of all information for the premium audit function to ensure all processes and controls are handled accurately and timely Manage work product of audit vendors and/or audit staff Ensure all audits are reviewed and processed promptly Monitor turnaround times of audit completion Assist in managing audit disputes or research, respond to and revise (when appropriate) disputed audits Provide metrics around results, progress, and status of audits Respond to underwriter, insured and agency partner requests and questions regarding premium audits Recommend and implement changes in procedures and workflows Provide metrics around team operations Participate in interviewing, selecting and training new employees Guide and help team members with project issues Responsible for day-to-day tactical team decisions for a portion (i.e., subfunction) of the premium audit function Track employee performance and provide regular and appropriate feedback Work with employees to collaboratively establish development plans Provide employee feedback through regular check-ins and writing and delivering performance reviews Lead team through obstacles and time constraints to overcome barriers and successfully deliver results Knowledge, Skills and Abilities Knowledge of insurance premium audit operations Knowledge of Excess & Surplus insurance operations Strong analytical skills Ability to exercise sound judgement in making critical decisions Ability to effectively delegate authority and tasks and projects Attention to detail Excellent organizational skills Proven ability to provide exceptional customer service Ability to lead, motivate, influence, and mentor staff Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff and vendors accountable Ability to work successfully as an individual contributor and as a leader in a team environment Ability to effectively communicate with all levels of the organization Excellent written and verbal communication skills Proficiency in MS Office (Word, Excel, Outlook) Experience and Education Premium Auditor High School diploma required Associate or Bachelor's degree preferred Minimum of two years of work experience in customer service or office environment, with emphasis on previous auditing duties, required Senior Premium Auditor High School diploma required Associate or Bachelor's degree preferred Minimum of four years of premium audit experience required Certifications (APA, AINS) preferred Assistant Manager, Premium Audit Bachelor's degree required Master's degree preferred Minimum five years of progressive experience in finance, audit or accounting roles within the insurance industry, financial services industry, and/or public accounting required Minimum of one year experience managing professional or administrative staff preferred Certifications or advanced professional credentials (APA, AINS, CPA, CIA) preferred #LI-JB1 #LI-Remote
