The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win 'America's Got Talent' TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.
JOB SUMMARY The primary responsibility of the Pool Receptionist is to assist all guests to the pool complex. Assist with all customer needs; answer multi-line phone calls, respond to guest requests. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations.
ESSENTIAL FUNCTIONS: Greet guests in a friendly and professional manner. Answer multi-line phone systems and direct calls to the appropriate staff/department. Respond to all general e-mail correspondence from guests and staff. Schedule conference calls and meetings for office staff Maintain all office equipment as needed and coordinates repairs. Work closely with the functional department groups as necessary Ensure that the Receptionist area is clean and looks neat for all incoming guests. Treats customers with courtesy and respect always. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). Perform job related duties as assigned. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School Diploma or equivalent Minimum of six (6) month experience in a similar role PREFERRED EXPERIENCE: Previous experience working in a similar resort setting. Previous experience working varied shifts. CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid CPR/ AED Certification Proof of eligibility to work in the United States KNOWLEDGE, SKILLS, AND ABILITIES: Able to effectively communicate in English, in both written and verbal forms. Ability to multi-task and work well in a fast paced, team-oriented environment Knowledgeable of Pool amenities and cabanas. Remains appropriately groomed as stated in the departmental guideline's appearance code. Ability to multi-task and work well in a fast paced, team-oriented environment. Effective listening abilities with strong judgment skills. Knowledge of health, safety, and sanitation regulations. Able to take initiative and exhibit flexibility. Highly motivated and energetic personality. Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts. *This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.
