Position SummaryThe Police Dispatcher is a specialized classification within police departments which provides essential dispatch communications and records maintenance. Dispatchers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbents in this position receive, record and dispatch general and emergency information quickly, clearly and accurately. Incumbents at this level perform standard dispatch duties which include receiving and screening incoming emergency and public safety calls and communicating with campus law enforcement staff using the police radio systems to dispatch accordingly. Work involves the use of automated/computerized dispatch and police information systems and databases to input and retrieve data. Incumbents are required to work independently, react quickly, and demonstrate good judgment and discretion in stressful situations.Police Dispatcher is a civilian support position for the University Police Department. Under general supervision of a Lead Dispatcher and Associate Director of Police Support Services, dispatchers will perform a variety of specialized and technical support duties within the University Police Department's Emergency Communications Center (ECC). Duties may include, but are not limited to: radio dispatching for police officer, parking officers, and community service officers; answering 9-1-1, non-emergency and administrative phone lines; assisting patrons at a front lobby walk-up counter; providing tactical dispatching and scribing support for critical incidents; operating a computer aided dispatch (CAD) system; accessing and utilizing various law enforcement database systems; monitoring fire, CCTV and access control systems; assisting with public education and outreach programs; offering administrative or clerical support for other law enforcement related services.For more information regarding University Police, please click here .This recruitment will be used to establish a pool of candidates for current and future full-time (1.0 time-base), benefits eligible, permanent (probationary) appointments. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.The individual hired into this role will work on-campus at SDSU in San Diego.Education and ExperienceEntry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.Preferred QualificationsPossession of the CA P.O.S.T. Public Safety Dispatcher Basic Certificate.Successful completion of the P.O.S.T. certified Public Safety Dispatcher Basic Course (80 hours minimum) and/or completion of probation as a public safety dispatcher during previous employment.Current, two-year experience working within a law enforcement agency.Currently employed as a dispatcher within an Emergency Communications Center.Bilingual skills are desirable.Specialized SkillsMay be mandated and/or required to work on-call assignments, work past scheduled shifts, and work overtime on short or no notice; ability to work overnight shifts, rotating shifts, weekends, and holidays.Must have access to reliable transportation.Licenses and/or Certifications RequiredA valid CA driver's license or the ability to obtain one within 10 days of hire.Compensation and BenefitsSalary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.Starting salary upon appointment is not expected to exceed $5,127 per month.San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .CSU Classification Salary Range: $3,338 - $5,994 per month.Supplemental InformationApplications will be reviewed on an as needed basis.The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act . A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.SDSU is a smoke-free campus. For more information, please click here .SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at ******.
