Job Summary: The primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and research information using the TLETS / NLETS computer system. Verifies accuracy and completeness of TCIC / NCIC information prior to providing to requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar and punctuation.
Essential Duties: Answers and processes emergency and non-emergency telephone calls for police, fire, and ambulance services as well as planned or special events and services. Accurately enters information received from the caller, into a Computer Aided Dispatch ( CAD ) system and dispatches appropriate resources. Assists with the monitoring and/or utilizing of a camera system to monitor incidents on-campus or attempt to locate evidence. Initiates and composes emergency and non-emergency correspondence via email, call notes, and notifications to the campus community. Accesses and correctly reads information from a TLET / NCIC and relays accurate and complete information to officers. Monitor fire and burglar alarms and dispatch appropriate resources. Monitors bait bike information and dispatches officers on activations. Required Qualifications: High School diploma or equivalent with one year (1) of experience in customer service or the equivalent experience. Basic Texas commission on law enforcement ( TCOLE ) telecommunications operator license or is qualified to acquire a basic license. Successfully attends and passes all mandatory and elected training. Preferred Qualifications: Associate degree or thirty (30) credit hours in the criminal justice or related field with one (1) year of experience in a public safety or emergency public safety communication field. Special Instructions: Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
EEO Statement: It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.
Open Until Filled: No
Location: Arlington
About The University of Texas at Arlington
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as ... both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact. Show more
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