Pharmacy Technician

Job summary
Pharmacy Technician in the Stars Pharmacy Call CenterTelephonic outreach to Cigna Medicare customers, pharmacies, and providersAssisting customers with obtaining prescribed medications and overcoming barriers
Job seniority: entry level
Responsibilities
• Telephonic outreach to members, pharmacies, and providers• Meet service level goals• Maintain member privacy• Answer complex telephonic questions• Handle customer correspondence, complaints, and inquiries• Keep track of issues and timelines• Maintain a professional, customer-centric demeanor
Requirements
• Pharmacy Technician license• Minimum of one year of experience in a retail pharmacy, PBM, or Health Plan setting• Experience in delivering excellent customer service• Strong computer skills• Self-motivator with strong organizational skills and attention to detail• Superb active listening skills• Effective written and oral communication skills
Key Skills Needed
• Pharmacy Technician license• Experience in customer service• Strong computer skills• Organizational skills• Active listening skills• Communication skills
Benefits
• Ability to make a positive impact in customers' lives• Great team environment• Professional and personal development opportunities• Working environment that embraces diversity