Senior Associate, Client ServiceBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what#LifeAtBNYMellonis all about. We're seeking a future team member for the role of Senior Associate, Client Service to join our Pershing X team. This role is located in Lake Mary, FL – HYBRID.In this role, you'll make an impact in the following ways: Acts as day-to-day point of contact for assigned group of Institutional Broker Dealers (IBD's) and/or Registered Investment Advisor (RIA's).Support clients using the Block Trading Rebalancing Tool Knowledge of block trading, model rebalancing and order management, using the Block Trading and Rebalancing functions.Support clients by addressing and resolving complex operational and technical issues.Ensure satisfaction and swift response to client needs, and efficient problem resolution.Proactively consults with clients on best practices and solutions,Tracks and reports client trends by keeping abreast of assigned client activity occurring throughout the firm.Liaises with relevant internal operational contacts to coordinate service to the client.Gains understanding of the business environment of assigned clients, industry trends and competitor services/offerings.Escalates relevant issues to senior team members or management.To be successful in this role, we're seeking the following: Bachelors degree or the equivalent combination of education and experience is required.5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.We are looking for an experienced professional with Trading experience and who is a self-starter, eager to learn and gain in-depth knowledge of all Pershing X technology. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI)Human Rights Campaign Foundation, 100% score Corporate Equality IndexBest Places to Work for Disability Inclusion , Disability: IN – 100% score 100 Best Workplaces for Innovators, Fast CompanyCDP's Climate Change 'A List'Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
