Permits Coordinator - Professional Development Opportunities

We are eager to add a meticulous Permits Coordinator to join our multidisciplinary team at City of Boulder, CO in Boulder, CO.
Growing your career as a Full Time Permits Coordinator is a promising opportunity to develop productive skills.
If you are strong in people management, analysis and have the right determination for the job, then apply for the position of Permits Coordinator at City of Boulder, CO today!

It's a great time to join the City of Boulder!
Hiring Range:
$24.40 - $29.80 Job Description Summary:
SUMMARY JOB OBJECTIVE (Phones & Front Desk)
Under general supervision, to provide a variety of administrative support to the assigned division or department; analyze information and process data; provide excellent customer service through the lens of Operational Excellence; and to perform related duties as required. Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES (Phones & Front Desk)
P&DS Main Phone Line-1880
Coordinates and provides excellent customer service with a high degree of professionalism while interacting with customers on the phone and at a front desk; with staff; and with the public to resolve problems, answer questions, and provide general information. Serves as an information resource regarding specific departmental activities.
Triages customer questions or needs by asking clarifying questions, utilizing available resources, and demonstrating basic knowledge of the operations and services provided by P&DS.
Assists citizens with simple questions and route all other calls to Inquire Boulder or staff as appropriate.
Assigns Inquire Boulder tickets accordingly
Collaborates with the Service Operations team to ensure that business standards are met and that customers are served efficiently and effectively
Utilizes available resources (training binder/share drive, website, code references, subject matter experts) and collaborates with colleagues across the department
Sorts and distributes mail
Processes checks received in the mail for various invoice and case types and performs cashier payments for customers following procedures set by Finance department business processes, ensuring accuracy and consistency.
Responds to contractor inquiries on permit cases
Enter contractor information on permit cases in EnerGov and update licenses as needed for customers waiting for a permit. Routes contractor inquiries and information to the appropriate staff
HUB Services Center Front Desk
Creates a welcoming and helpful environment for all customers visiting the HUB Services Center.
Triages customer questions or needs by asking clarifying questions, utilizing available resources, and demonstrating basic knowledge of the operations and services provided by P&DS.
Performs customer support tasks to assist in daily operations of the HUB Service Center. This includes, but is not limited to the following:
Effectively resolves customer issues and questions related to the EnerGov Customer Self-Service (CSS) portal including assisting customers with:
CSS registration issues, and a general understanding of how to navigate the portal How to locate permits and/or understand the status of the permit How to see comments related to permits or inspections Any additional CSS-related issues or questions Stocks, tidies, and cleans computer and resource area regularly after each customer. Monitors and restocks forms and documents as needed at the service counter. Collaborates with the Service Operations team to ensure service standards are being met and customers are being served efficiently and effectively.
Supports the Service Operations team to maintain permit operations, as requested.

Performs administrative tasks in support of daily operations of the division or department. This includes, but is not limited to the following:
Respond to and archive permit-related emails
Performs meter releases daily to Xcel
Performs office equipment maintenance and oversees service requests
Remains aware of issues requiring special attention in response to City directives; follows up with appropriate staff to ensure that issues are addressed in a timely manner.

Researches and compiles information. This includes, but is not limited to the following:
Researches historical records and gathers information from a variety of reports and sources.
Often under direct supervision, prepares information summaries from various sources. Performs calculations to develop trends, breakdowns, and other comparisons.
Surveys other municipalities and compiles comparative data.
Organizes and maintains records required for reporting, performance measures and related activities.

May coordinate, prioritize, provide work direction, and review assignments of other staff including front-desk customer relations and/or related support functions.

Operates office equipment, including typing, editing, formatting, copying and printing documents. Modifies and/or composes brief written materials, including editing, proofreading, and correcting grammar.

Schedules appointments and meetings.

Performs related duties as required to meet the needs of the city.

Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.

Knows and complies with all city and department policies; participates in professional training and development; and adheres to attendance and workplace attire policies.

REQUIRED MINIMUM QUALIFICATIONS
An Associate's degree or a minimum of three years of progressively responsible administrative office experience or an equivalent combination of experience and education.
Demonstrated ability to work in an office, meet deadlines, and work individually or on a team.
Interest, desire, and ability to communicate courteously and effectively with the public and city staff and to provide excellent customer service both in person and over the telephone; must be courteous, patient and personable when working with the public.
Data entry, proofreading and editing skills, including excellent grammar, punctuation, and spelling skills.
Ability to work with confidential information.
Good organizational and math skills.
Proficient in Microsoft Office products.
Experience with database and spreadsheet software.
Ability to develop and maintain accurate filing systems.
Demonstrated ability to work independently with minimal supervision; to prioritize and resolve problems; and to complete tasks while working under pressure in a fast-paced environment.
Accurate typing speed of 50-60 wpm.
Have and maintain acceptable background information, including criminal conviction history and motor vehicle record.

PREFERRED QUALIFICATIONS
Previous government experience.
Knowledge of and experience with municipal government building permitting functions, codes and processes.
Experience using Adobe products, Microsoft Bookings, and/or Tyler Technology products.
Bilingual in English and a second language

CORE COMPETENCIES
Customer Service: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Time Management: Uses his/her time effectively/efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

SUPERVISION
Supervision Received: P&DS Permits Supervisor - Service Operations
Supervision Exercised: NONE

WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators and copy/fax machines.
Additional Job Description:
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to View email address on jobs.institutedata.com.

Benefits of working as a Permits Coordinator in Boulder, CO:
? Learning opportunities
? Continuous Learning Opportunities
? Generous Compensation