Performance Measurement Manager (Wms3/Cqct)

Performance Measurement Manager (WMS3/CQCT)
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This recruitment is posted continuously. Application review will begin on April 12, 2024, and you are encouraged to submit your application materials as soon as possible. The hiring manager reserves the right to close the posting at any time once a selection has been made.
Are you ready to drive data-driven decision-making to new heights? Join us in a pivotal role where you'll provide expert-level consultation agency-wide, shaping the future of our organization and the services we deliver to all Washingtonians. From strategic risk assessment to performance measure reporting, this position is your opportunity to make a lasting impact. Join our team at HCA and lead the charge towards a culture of informed decision making!
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes .
About the division:
The

Clinical Quality and Care Transformation (CQCT)

division makes clinical policy decisions that guide medical coverage, maintain quality standards, and ensure evidence-based practices for those on whose behalf HCA purchases medical care. The DATA team within the CQCT division provides data, analytics, and decision support tools to support HCA's various initiatives and programs. DATA staff ensure availability of data-driven decision support, including advanced analytics and performance measurement, to improve decisions about clinical quality and health care purchasing. The DATA Team is responsible for leading the Data Strategy for the Agency; and leading the implementation, maintenance, and enhancement of the data management, analytics and reporting systems that inform Agency leadership in support of HCA's purpose and goals, as well as for improving and monitoring agency and program performance to ensure accountability and alignment with all agency activities.
About the position:
Reporting to HCA's Chief Data Officer, the

Performance Measurement Manager

role is critical to building a performance management system and a data driven decision-making culture within the Health Care Authority. This position will lead, coach, and provide expert-level consultation to the agency Director as well as division and section leaders regarding the collection, manipulation, storage, visualization, statistical analysis, and reporting of data for long-term strategic and operational decision making. This position will lead agency-wide and interagency project teams and ensure that teams, sponsors, and key stakeholders are aligned with leadership and agency goals, strategies, and performance measures. This position supports the agency mission by ensuring that agency core processes and intended outcomes are quantified, measured, and tracked so that agency leaders can assess risk and opportunities related to the mission.
This position is eligible to telework and is typically not required to report on-site

.

The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.

Some of what you will do:
Provide senior-level leadership and expertise in the collection, manipulation, storage, visualization, statistical analysis, identification of business system nexuses, and reporting of data for decision-making.
Lead the work of the data dissemination domain of the agency's data strategy, including prioritizing key strategic initiatives and influencing the formulation of the data strategy.
Consult with and make recommendations to senior program managers and the executive leadership team on strategy, prioritization, resourcing, and deployment of performance measurement activities.
Develop the deployment strategy to build the capacity and culture for data-driven decision-making that is critical to the agency's ability to assess long-term risk and opportunities.
Implement a strategy for agency training and development to increase capacity for data-driven decision-making.
Coach, instruct, and develop business process owners and improvement teams regarding the use of data in decision-making.
Manage the process for prioritizing and activating performance measures.
Design and facilitate effective change management strategies to help business process owners and customers migrate from current data management processes to future data management processes.
Provide expertise and guidance to performance measure practitioners throughout the agency to ensure they are supported in their measurement efforts and consistent in their approach, methodology, and outcomes.
Identify team members, subject matter experts, stakeholders, and other interested parties to conduct successful performance measurement projects.
Collaborate with business process owners to develop, gather, and analyze meaningful performance measures to demonstrate the value and results of process improvement activities.
Conduct extensive inter- and intra-agency stakeholder activities throughout the lifecycle of the performance measurement process.
Create and maintain a tracking system of performance measures. These reports must be available to all of HCA and to the Governor's office.
Provide all reports required by HCA, OFM, Results WA, the Legislature, and other key stakeholders in a timely manner.
Provide consultation for, review, and approve surveys designed and administered by agency programs.
Provide coaching and education to agency staff in survey design and analyses.
Conduct bill analysis related to performance measurement, provide subject matter expert consultation for agency wide, program or division improvement efforts required in legislative bill proposal and analysis.
Required qualifications:
Master's degree

in engineering, healthcare, management, or related field is required, with preference given to health or social science background related to policy, economics, measurement, or evaluation.
Strong quantitative, organizational management and survey methodology emphasis.
Five (5) years

working experience in a related field.
Expertise in Power BI and similar analytic/business intelligence tools.
Knowledge of:
Quantitative and qualitative statistical methods and analysis.
Survey design and associated analytic methods.
Analytic software and database systems.
Business systems, health care delivery systems, and cost containment programs.
Long-range strategic planning approaches.
Skills to:
Provide clear direction and supportive guidance to staff.
Communicate, maintain interpersonal relations, coach and counsel, present material in written and oral form, and facilitate meetings.
Develop, manage, and monitor contract implementation.
Conceptualize policy questions in order to articulate and carry out data collection and analysis, and to answer operational and policy questions related to the agency's programs.
Identify necessary sources of information, select statistical techniques for application, develop preliminary findings and propose recommended action based on findings.
Evaluate, identify, and communicate the current and future implications of health care policies, particularly as they relate to the HCA and its role as a public agency health care purchaser.

Preferred qualifications:
Doctorate in engineering, healthcare, management, or related field.
Knowledge of:

Project management to an outcome or recommended actions, including stakeholder management, leadership, and time management.
State agency operations and related state and federal laws.
Business and economics, health insurance and managed care.

Skills to:

Research and identify the data needs of the HCA, interagency and external stakeholder, and constituents.
Communicate effectively, both verbally and in writing, with different levels of management, to a wide spectrum of professionals and policy makers, and other state agencies.
Manage multiple tasks or projects.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.

To apply for this position, you will need to complete your profile which includes three professional references and attach:
A

cover letter

that specifically addresses how you meet the qualifications for this position.
Current

resume
To take advantage of

veteran preference , please do the following:
Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:
Meaningful work with friendly co-workers who care about those we serve

Voices of HCA
A clear agency mission that drives our work and is person-centered

HCA's Mission, Vision & Values
A healthy work/life balance, including alternative/flexible schedules and mobile work options.
A great total compensation and benefit package

WA State Government Benefits
A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
Tuition reimbursement
And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission.Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.

Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at

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.

Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Julie Laney at (360) 725-5130 or ******** .
The Washington State Health Care Authority (HCA) is an

E-Verify employer

. All applicants with a

legal right to work

in the United States are encouraged to apply.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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