PAYROLL SUPPORT SPECIALIST Location Seattle, WA (University District area) : PAYROLL SUPPORT SPECIALIST Req #: 233825 Department: ENTERPRISE SERVICES Job Location: Seattle - Other Posting Date: 05/03/2024 Closing Info: Closes On 05/17/2024 Salary: $4,093 - $5,502 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. The University of Washington's Payroll Office has an outstanding opportunity for a Payroll Support Specialist (ISC Sr Customer Service Representative (NE S SEIU 925 Non Supv)) to play a key role in providing payroll customer support to employees throughout the institution. Under general supervision, the Payroll Support Specialist will play a critical role in delivering quality exceptional customer service and addressing payroll-related inquiries. The Payroll Office has responsibility for executing designated payroll transactional processes, including payroll inputs, retroactive payments, overpayment recovery, withholding orders, tax treaties, time tracking and report reconciliation and addressing customer inquiries. DUTIES AND RESPONSIBILITIES Customer Service Excellence: Create an outstanding customer-service environment by demonstrating strong communication skills and applying tact and diplomacy when interacting with customers. Serve as the first point of contact, gradually gaining subject matter expertise in payroll-related matters. Understand HR, Benefits, and Finance processes to accurately route questions in those areas. Workday Navigation and Assistance: Provide Workday navigation support via phone, email, chat, and the case management system. Manage front desk assistance for the Payroll Office, handling incoming and outgoing mail. Payroll Documentation and Review: Assist in reviewing incoming payroll documentation, including tax-related paperwork. Handle high-volume workloads by multitasking, coordinating with colleagues, and communicating effectively with University of Washington (UW) employees. Employee Training and Communication: Assist in new employee training and provide feedback and support. Maintain direct communication with colleagues, seeking clarity when needed. Collaborate effectively with cross-functional teams. Time Management and Adaptability: Complete tasks and deliverables on time or communicate adjustments as necessary. Manage your own Outlook email, calendar, and Teams conversations. Remain adaptable and solution-oriented in a fast-paced, dynamic work environment with competing priorities. Diversity and Customer Experience: Work with a diverse group of individuals, valuing diversity, equity, and inclusiveness. Monitor customer experience and adjust support protocols based on relevant feedback. Continuous Learning and Process Support: Seek opportunities to expand your knowledge base and pursue subject matter expertise. Support periodic Workday update processes, including testing employee self-service functions. Other duties as assigned. Train and cross train staff within Finance, Planning and Budgeting. MINIMUM REQUIREMENTS High school graduation or equivalent AND two (2) years of in customer service, telephone sales or problem resolution, including: One (1) year as an Customer Support Representative I or equivalent role OR six (6) months of experience in human resources, benefits, payroll, or other Human Resource area OR equivalent education/experience. ADDITIONAL REQUIREMENTS Experience providing excellent customer service to a wide range of customers. Experience providing service to a diverse group of customers; ability to exhibit a high degree of respect for diversity in customer base. Experience resolving complex inquiries and exhibiting efficient performance during high-volume timeframes. Ability to learn broad scope of Payroll/Finance/HR content in order to provide excellent customer service. Ability to communicate clearly, in writing and in verbally to a broad, diverse audience. Ability to quickly learn new software systems. Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at or .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
