LBMC OVERVIEWLBMC Employment Partners, LLC is a leading human resources consulting firm with offices in Nashville (Brentwood), Knoxville, and Chattanooga, TN, with a recent expansion into the Charlotte, NC area! LBMC Employment Partners provides a complete menu of human resources products and services including Professional Employer Organization (PEO), human resources consulting, payroll outsourcing, and much more.WHY YOU WANT TO WORK WITH USLBMC is a great place to work, and we have the awards and people to prove it! As one of the fastest growing companies since our inception over 30 years ago, we know that people are the key to how to maintain our success. Our people, culture, benefit options, growth opportunities, and not to mention that we are located in some pretty amazing cities in Tennessee, all come together to make us a certified Great Place To Work employer! Below are some of the benefits and perks of being an LBMC employee:Hybrid role with flexible work schedulesRobust benefits package offering medical, dental, vision, short-term disability, life insurance, etc.Generous Paid Time OffPaid company holidaysPaid maternity/paternity/adoptive leaveCompany 401(k) matchMonthly Birthday/Anniversary CelebrationsMonthly Happy HoursPOSITION SUMMARYAs the Payroll Manager in our dynamic PEO and Service Bureau, you will play a pivotal role in overseeing the end-to-end payroll operations and ensuring the delivery of high-quality payroll services to our clients. Your responsibilities will include team member coaching and training, client interactions, effectively handling client escalations, leveraging your expertise in HCM (Human Capital Management) systems, and developing Key Performance Indicators (KPIs) to measure and enhance the performance of the payroll department. This position requires a seasoned professional with extensive payroll experience, leadership skills, a deep understanding of HCM systems, and a commitment to excellence in client service.PRIMARY DUTIES AND RESPONSIBILITIES include the following:Team Management:Lead and manage a team of payroll specialists, ensuring efficient day-to-day operations.Provide ongoing coaching and mentorship to team members for skill enhancement and career development.Foster a collaborative and positive team culture.Payroll Processing:Oversee the accurate and timely processing of multi-client payrolls.Ensure compliance with relevant laws, regulations, and industry standards.Review and approve complex payroll calculations and adjustments.Client Relationship Management:Conduct regular client meetings to discuss service delivery, address concerns, and identify opportunities for improvement.Collaborate with clients to understand unique payroll needs and provide tailored solutions.Training and Development:Develop and implement training programs for new and existing team members.Stay updated on changes in payroll laws and regulations and conduct training sessions to ensure team members are informed and compliant.Utilize your expertise in HCM systems to enhance team proficiency.Client Escalations:Manage and resolve escalated client issues with a focus on client satisfaction and retention.Conduct thorough investigations into client concerns and implement corrective actions.Ensure timely communication with clients regarding issue resolution.Process Improvement:Continuously evaluate and enhance payroll processes for increased efficiency and accuracy.Collaborate with cross-functional teams to implement process improvements and technology solutions.Develop KPIs:Identify key performance indicators (KPIs) relevant to the payroll department's objectives.Establish benchmarks and targets for KPIs to measure the department's efficiency, accuracy, and client satisfaction.Implement tracking mechanisms to regularly monitor and report on KPIs.Reporting and Analysis:Generate and analyze payroll-related reports for both internal and external stakeholders.Provide insights and recommendations based on data analysis.Utilize HCM system knowledge to extract meaningful data and improve reporting capabilities.Compliance and Audits:Work closely with the compliance team to ensure payroll processes align with legal and regulatory requirements.Participate in internal and external audits as needed.QUALIFICATIONS:Bachelor's degree in Accounting, Finance, Business, or a related field.Proven experience in payroll management, preferably in a service bureau environment.In-depth knowledge of payroll laws, regulations, and best practices.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle complex client escalations with diplomacy and professionalism.Detail-oriented with a focus on accuracy and quality.Proficient in payroll software, MS Office applications, and a strong understanding of HCM systems.UKG Ready experience, preferred.
