We are in need of an analytical Payment Operations Analyst III to join our innovative team at Dish in Englewood, CO.
Growing your career as a Full Time Payment Operations Analyst III is an amazing opportunity to develop useful skills.
If you are strong in critical thinking, negotiation and have the right aptitude for the job, then apply for the position of Payment Operations Analyst III at Dish today!
Job Description Department Summary DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities DISH is seeking a Payment Operations Analyst to become part of our Billing and Credit department.
The Billing and Credit department supports the needs of DISH Wireless subscribers, agents, installers, and external departments by providing upfront analysis for enterprise releases and projects. The department also provides support for back-office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:
Customer Payments, Refunds, and Chargebacks Billing Accuracy Invoice & Usage Accuracy Customer Fraud Revenue Assurance Vendor Relations (ie. CSG, Payment Gateways/Processors, eCom, Crypto, etc) A Payment Operations Analyst III will serve as the Subject Matter Expert of DISH Wireless Payments within Billing and Credit for all projects, payment related projects, initiatives, and escalations tied to DISH Wireless payment operations as we undergo a period of rapid growth and expansion. A successful candidate will have a strong focus on communication, the ability to manage multiple processes and work streams, and successfully advocate for the betterment of the payment's experience for our customers. Also, this candidate will work on various lines of business within DISH Wireless, performing payment acceptance and financial analysis, as well as process automation initiatives.
Key Responsibilities: Serve as a Subject Matter Expert and fully understand processes and their impact on the overall DISH business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and use discretion to determine the methods to meet established goals Own and drive strategic initiatives to report on payment's performance, identify trends of declines, and push for solutions internally and with our payment partners Evaluate business opportunities to determine and implement initiatives to business needs and departmental OKR's (Objectives and Key Results) Influence cross-functional teams, including executive level, with effective communication around project goals and team needs to ensure B&C is able to successfully implement new processes & functionalities Responsible for the customer experience from a payment's perspective, by continually optimizing the payment experience end-to-end Serve as POC & SME for internal and external partners for the wireless payment's tasks and responsibilities #LI-EC2
Skills, Experience and Requirements Education and Experience: Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least 3 years of related experience, or equivalent combination of education and experience OR Master's Degree with at least 1 year of related experience Skills and Qualifications: Proven ability to work independently with limited supervision while producing results towards operational goals Experience working in or with payment gateways/processors and demonstrated knowledge of card payment acceptance processes is preferred Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros Experience with SQL OR demonstrated ability to successfully communicate with and work alongside technical teams (Data Analysts, Front and Back-end Developers, API Architects, etc.) Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite Strong written and verbal communication skills Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .??
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
Benefits of working as a Payment Operations Analyst III in Englewood, CO:
? Career Growth Potential
? Company offers career progression opportunities
? Competitive salary
