The Oregon Behavioral and Oregon Medical Coordination Center (OBCC & OMCC) patient transfer coordinator receives and coordinates all inquiry and placement-based referrals for needing support through these statewide programs OBCC . Maintains on-going communication with involved facilities regarding bed availability, bed placement, and service capacities. Maintains accurate records of referral and admission documentation. Maintains multiple complex processes related to the patient's county of residence, insurance coverage, and level of care needed in order to accurately support the patient and placement needs.
Phone Transfer Intake: Continually receives and administers all incoming calls and inquiries about program support services in a quick and accurate fashion . Gathers pertinent information from referral sources. Provides solution focused customer service. Coordination of Transfers: Obtains initial clinical, insurance, and demographic information. Navigates charting platform to utilize tools in order to find acceptable placement options. Continual follow up with referring and accepting locations at appropriate pre- defined intervals to help facilitate transfers. Documentation: Documents, maintains records, evaluates, and collects statistics relating to transfers, assessments, and patient needs. Program & Team support: Attends department, facility, and staff meetings, trainings, and development activities. Participates in program planning and development. Maintains commitment to personal and professional development and continuing education by attending all mandatory in-services offered since last review. Conducts self in a manner which reflects the mission of Oregon Health & Sciences University. Continuous Improvement: Continuous evaluation and development of program tools to ensure most accurate information is available and peak program optimization achieved. Supports leadership in feedback to both referent and accepting hospitals on processes, communication , and interpersonal interactions. Four years of general office or secretarial experience; OR An Associate's degree or certificate in office occupations or office technology and two years of general office or secretarial experience; OR A Bachelor's degree and two years of general office or secretarial experience; OR An equivalent combination of training and experience. Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. J ob Related Knowledge and Abilities (Competencies): Demonstrated ability to work in a high stress, high acuity setting. Demonstrated ability to adapt to rapidly and constantly changing work environment. Knowledge of medical terminology. Demonstrated ability to direct and control multiple critical communications events simultaneously. Demonstrated ability to work in a team- oriented, high stress environment with competing priorities, while also working independently. Demonstrated exceptional customer service skills; highly proficient in verbal. communications with widely diverse interactions. Experience with multiple phones with multiple lines and extremely high call volume. Type 50 WPM Must be able to perform the essential functions of the position with or without accommodation High school diploma. BS/BA in a behavioral health science field or equivalent experience. Background and training as a medical scribe, CNA, MA, or equivalent relevant experience . Three year s' work experience in a hospital setting ; or 3rd party payor experience ; or equivalent relevant experience. Experience working with all age behavioral health populations with either intake, triage, ED or inpatient experience. Shift work including weekends and holidays, scheduled and unscheduled overtime.
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