We are on the lookout for an ambitious Patient Services Intermediate | University of Michigan - Ann Arbor to join our all-star team at University of Michigan - Ann Arbor in Ann Arbor, MI.
Growing your career as a Full Time Patient Services Intermediate | University of Michigan - Ann Arbor is a terrific opportunity to develop exceptional skills.
If you are strong in teamwork, analysis and have the right enthusiasm for the job, then apply for the position of Patient Services Intermediate | University of Michigan - Ann Arbor at University of Michigan - Ann Arbor today!
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Michigan Medicine Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic and prosthetic services for adults and children. The 30,000 square foot facility is located at 2850S. industrial Hwy, Ann Arbor, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.
Provides interpretation and instructions for policies, procedures andpractices. Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members. Provides in service training and onboarding for new clerical staff. Participates with leadership team to ensure effective clinical operations. Promotes and facilities positive communication with the entire healthcare team. Leads team huddles Provide support, education and guidance to patients throughout the continuum of care. Proactively builds relationships with patients by regular contact with them to assist in identifying barriers of care. Assist patients navigating in through the complex logistics of the health system. Identify and recommend appropriate resources. Accurately and efficiently schedule patient appointments utilizing two EMR systems (MiChart & OPIE) after determining appropriate sub-specialty within a clinic based on prescription details. Greet patients at check-in and check-out. Respond to urgent appointment requests/walk-ins. Initiate and respond to telephone encounters in Cadence and OPIE messages in a timely manner to ensure optimal patient care. Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports as necessary. Block and manage clinician schedules for meetings and time-off requests. Review patient "No Show List", performs appropriate patient outreach/follow-up, including "No Show Letters" High School Diploma or GED. 3-4 years experience. Knowledge of basic medical terminology. Prior experience performing complex scheduling. Exceptional interpersonal skills and ability to work well within a team setting. Communicates effectively. Demonstrates active listening, written, verbal, and information technology skills. Ability to multi-task in a fast paced, multi-disciplinary clinical setting. Demonstrated excellent attendance. Extensive knowledge of Microsoft Outlook. Proficient in identifying problems, seeking and implementing solutions. Some college education Outstanding customer service skills with 3-4 years experience in a health care setting, scheduling patient appointments. Knowledge of patient scheduling systems, Cadence (MiChart) or Epic software is preferred. Knowledgeable of medical terminology, preferably in the field of Physical Medicine, Orthotics and Prosthetics. Familiarity with obtaining medical records or professional medical billing. Credentialed MiChart Super User. Strong organizational skills Strong leadership skills This will be a Full-Time (Non-Exempt), 40 hours per week; 8:00am to 5:00pm, Monday to Friday schedule.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
Connections working at University of Michigan - Ann Arbor
Benefits of working as a Patient Services Intermediate | University of Michigan - Ann Arbor in Ann Arbor, MI:
? Career Growth Potential
? Professional Development Opportunities
? Competitive salary
