Job summary
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system.This role requires a general knowledge of various systems and/or procedures.Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
Job seniority: entry level
Responsibilities
• Greet patients and visitors• Communicate wait times to patients and direct them accordingly• Obtain authorization, as needed, to process patients for services• Check in patients using appropriate patient management system• Explain all required forms to patients and ensure proper completion of all paperwork• Answer incoming telephone lines and direct the caller accordingly• Contact patients regarding appointment reminders, rescheduling, or cancellations.• Check out patients in appropriate patient management system and distribute records• File paperwork, medical records, and correspondence• Maintain inventory of office supplies and printed forms
Requirements
• Education Level: High School Diploma or GED• Job-Related Experience 6 months to 1 year• Working knowledge of state-specific occupational medicine requirements preferred• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies• Demonstrated effective communication and interaction with employers, patients, providers, and other employees• Demonstrated ability to maintain working relationship with all levels of employees• Demonstrated excellent customer service skills
Key Skills Needed
• Working knowledge of state-specific occupational medicine requirements preferred• Outstanding customer service skills• Effective communication and interaction with employers, patients, providers, and other employees• Demonstrated ability to maintain working relationship with all levels of employees• Demonstrated excellent customer service skills• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications• Ability to perform all aspects of front office operations• Drive to achieve or exceed established service standards
Benefits
• 401(k) Retirement Plan with Employer Match• Medical, Vision, Prescription, Telehealth, & Dental Plans• Life & Disability Insurance• Paid Time Off & Extended Illness Days Offered• Colleague Referral Bonus Program• Tuition Reimbursement• Commuter Benefits• Dependent Care Spending Account• Employee Discounts
