Patient Customer Service Specialist

The Patient Customer Service Specialist provides ridiculously nice customer service over the phone while gathering payments for medical expenses, offering solutions and negotiating repayment terms that balance the needs the of patients, clients, and the business.
Places and receives phone calls to/from patients of Americollect's clients to gather payment for medical expenses. Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms. Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect's numerous clients.
This role is offered in a work from home capacity if desired but can also be performed from our home office in Manitowoc, WI.

This role is open to any individuals that currently reside in the following states: Wisconsin, Michigan, and Iowa.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. The full job description is available to applicants through the hiring process and upon request.

Requirements

Preferred Education and Experience High School Diploma/GED preferred.
1+ year(s) of experience in a customer service capacity preferred.
1+ year(s) of experience contributing to a team culture of learning and growth preferred.
1+ year(s) of experience in a call center environment preferred.
1+ year(s) of experience in medical/insurance coding and billing preferred.

Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.