We are searching for a capable Patient Account Representative to join our growing team at Oneida Nation in Green Bay, WI.
Growing your career as a Full Time Patient Account Representative is a great opportunity to develop productive skills.
If you are strong in decision-making, teamwork and have the right mindset for the job, then apply for the position of Patient Account Representative at Oneida Nation today!
SALARY: $15.00/Hr. (NEGOTIABLE)
Non-Exempt POSITION SUMMARY
Provide patient account support for the eye care clinic. Continuation of this position is contingent upon funding allocations. DUTIES AND RESPONSIBILITIES:
1. Welcome patients and maintain good public relations by handling patients courteously in a professional manner.
2. Answer incoming telephone calls; determine purpose of calls, schedule appointment or forward calls to appropriate personnel or department, triage as necessary, ensuring professional telephone etiquette.
3. Register patients; ensure all forms, electronic and paper, are filled out accurately and completely.
4. Obtain insurance information and/or payment from patient prior to appointment.
5. Accept payments and verify daily deposits.
6. Reconcile the automated accounts receivable at the end of the business day with payments received and prepare the automated daily bank deposit report.
7. Print and prepare daily charge tickets for upcoming appointments.
8. Verify insurance and insurance availability for upcoming appointments utilizing appropriate websites or by phone.
9. Complete data entry of payments received from patients for their accounts.
10. Assist in preparing and maintaining appointment schedules for all providers in optical scheduling software.
11. Gather and update basic patient/client identification, proof of Tribal affiliation, insurance coverage, signature authorization, assignment of benefits in clinic wide software.
12. Verify insurance, medical assistance, Medicare, and third-party insurance.
13. Prepare charts for the following day's schedule, insert, and remove appropriate forms. Retrieve, document and return charts daily.
14. Scan eyeglass and contact lens cards into the eye care computer system, file cards into charts.
15. Contacts patients for eyeglass or contact lens pick-up.
16. Provide quality services for internal and external customers by furnishing accurate information, researching, and resolving
problem issues in a timely manner.
17. Maintain and operates office machines, equipment, and computers. Perform or coordinate general maintenance and repair.
18. Photocopy, collate, distribute, and file documents.
19. Transmit outgoing faxes, and retrieve, log, and distribute incoming faxes.
20. Maintain inventory of supplies.
21. Practice excellent customer service skills at all times to include, but not limited to addressing customer and employee needs courteously and promptly.
22. Ensure strict confidentiality of patient records.
23. Contribute to a team effort and accomplish related results as required.
24. Adhere to all Tribal Personnel Policies and Procedures, Tribal Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
25. Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
26. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
1. Frequently sit, stand, and walk; reach with hands and arms; climb or balance; and stoop, kneel crouch, or crawl and be able to reach out and pick-up and hold small objects.
2. Occasionally lift and/or move up to twenty-five (25) pounds.
3. Work is generally performed in a medical office setting with a moderate noise level. Work area is around sick or ill patients.
4. Evening and/or weekend work or extended hours and irregular shifts may be required.
5. A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment. STANDARD QUALIFICATIONS:
1. Knowledge of medical insurance procedures and documentation.
2. Knowledge of modern office practices, procedures, and equipment.
3. Knowledge of business English, proper spelling, grammar, punctuation, and basic math.
4. Knowledge of records management and basic accounting procedures.
5. Knowledge of basic data entry and/or word processing skills.
6. Knowledge and skill in records maintenance.
7. Skill in using computerized software programs, office equipment including 10-key adding machine, and word-processing and spreadsheet programs.
8. Ability to communicate effectively both verbally and in writing.
9. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
10. Ability to handle multiple tasks and meet deadlines.
11. Ability to carry out instructions furnished in verbal or written format.
12. Ability to work well in a team setting.
13. Ability to demonstrate excellence and continually seek improvement in results.
14. Ability to meet strict timelines.
15. Ability to provide excellent customer service skills.
16. Must be CPR and Red Cross First Aide Certified or the ability to obtain within three (3) months of employment. Must maintain CPR and Red Cross First Aide Certification during employment.
17. Complete Oneida Certification on Reporting Child Abuse and Neglect training within ninety (90) days of employment.
18. Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.
19. Must complete Health Insurance Portability and Accountability Act (HIPAA) training within thirty (30) days of employment and annually thereafter.
20. Employees are required to have proof of immunity or dates of 2 doses of MMR and proof of immunity or dates of 2 doses of Varicella prior to starting in any position within the Oneida Comprehensive Health Division. Any refusal of vaccination(s) or failure to provide proof of immunity may disqualify the applicant.
21. Must be willing and able to obtain additional education and training.
22. Must pass a pre-employment drug screening. Must adhere to the Nation's Drug and Alcohol-Free Workplace Policy during employment.
23. Must pass a background security check with the Oneida Nation in order to meet the Employment Eligibility
Requirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance as they pertain to the position. A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation's Gaming Division. PREFERRED QUALIFICATIONS:
Applicants please clearly state on the application/resume if you meet these qualifications.
1. Six (6) months working with eye care terminology. MINIMUM QUALIFICATIONS:
Applicants please clearly state how you meet these qualifications on the application/resume.
1. High School Diploma, HSED Diploma or GED Certification is required. Applicants age fifty (50) and older are exempt from this requirement.
2. One (1) year of clerical, receptionist, or customer service experience. ITEMS TO BE SUBMITTED:
1. Must provide a copy of diploma, license, degree or certification upon employment.
2. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.
Benefits of working as a Patient Account Representative in Green Bay, WI:
? Learning opportunities
? Opportunities to grow
? Attractive package
