Patient Access Advocate I

Job summary
The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system.Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access.
Job seniority: entry level
Responsibilities
• Primary registration of patient accounts for self-pay, government and commercial accounts on date of service• Perform registration functions such as updating demographics, insurance verification, collection of point of service liabilities, and documentation of registration information• Provide the highest level of customer service to patients/family at time of service through registration interactions• Provide wayfinding assistance to patients and visitors• Manage the accurate collection of patient data and obtain missing insurance information• Verify insurance eligibility and benefits• Maintain ongoing knowledge of authorization requirements and payer guidelines• Ensure accurate completion of MSPQ at time of service• Attain productivity standards• Monitor and track Data Quality program
Requirements
• High school diploma/GED• 6 months experience in healthcare setting or 1 year customer service background• Pass 2 week Patient Access Academy with a passing score of 85% or higher• CHAA, CHAM or other industry equivalent certification preferred• Basic understanding of insurance preferred• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred• Basic knowledge in Microsoft Office Products• Demonstrate CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve