Our Parts Managers are an integral part of the strategic and leadership team within Nuss Truck & Equipment. This position is the conduit to the success and effectiveness of their department team involving Inside and Outside Parts Sales, Delivery Drivers, Shipping/Receiving and Warehouse staff. Along with that effort is the operational management of running a profitable and efficient parts department through the use of proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying, and advertising.
Responsibilities include: Responsible for supervising parts department staff. Strategic planning to include forecast goals and objectives for the department and strive to meet them Strives for harmony and teamwork with all other departments Works with the Service Manager to ensure a timely turnaround of parts needed for jobs Understands and complies with federal, state, and local regulations that may affect parts sales Trains, motivates, counsels, and monitors the performance of all parts department staff Conducts meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction Handles customer complaints immediately and according to the dealership's guidelines Monitors and adjusts inventory to minimize obsolescence Establishes individual parts inventory levels and balances them for maximum turnover Supervises stock order procedures Develops and administers an aggressive wholesale parts program to produce profit Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness Coordinates a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, wreck estimates, issuance of credit memos, counter ticket filing, and purchase order matching and verification Directs shipping and receiving efforts to ensure timely processing Monitors daily reports such as DOE, DOC and sales productivity Ensures that all purchases are properly accounted for before payment is made Attend managers' meetings Requirements Education: High school diploma or the equivalent Degree in business management preferred Experience: At least three years of supervisory experience, and at least one year of experience in a truck/automotive parts department Knowledge, Skills, & Abilities: Ability to read and comprehend instructions and information Excellent communication and managerial skills Some sales experience. Will be trained on the dealership's computer system Ability to operate the department profitably within dealership guidelines Professional personal appearance Ability to supervise and lead others WORKING CONDITIONS/PHYSICAL DEMANDS: Will spend six to eight hours per shift moving throughout the parts department. Will climb ladders to get parts from shelves. Will stoop, kneel, crouch, crawl, reach, handle, and feel. Will work closely with the service department and body shop and therefore will be exposed to noise, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.
