Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?Job SummaryThe classification of Customer Service Supervisor includes the following: supervises, coordinates, and controls airport passenger service functions; monitors the quality and quantity of work performance; ensures compliance with Company rules and regulations and Company safety standards; trains subordinates. Areas of responsibility include all Passenger Service functions, Operations, and Weight and Balance and may include Cabin Services. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Ensures they administer practices fairly and equitably, where all employees, customers, vendors, and other third parties are treated with respect. Read, understand, and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. The scope of the job may vary with the size of the operation and its primary line of business.ResponsibilitiesAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to compute rate, percent, and interpret bar graphs.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Work in a high noise level environment.Work with minimal supervision.Cognitive skills to set priorities and use independent judgment.Ability to handle stress.Reports to work on a regular and timely basis.Minimum RequirementsAssociate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.Ability to work rotating shifts including weekends, holidays, and days off.Physical Requirements/Working ConditionsAbility to lift 70 pounds. No exceptions.Perks & BenefitsWant your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!Need quality medical care? Multiple options for both full and part-time employees!Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!Looking to stay healthy and improve your life? Wellness Programs offered to all employees!Want to invest in your future? 401k program offered with company match!Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
