Part-Time Customer Service Representative

Part-time Customer Service Representative (Water & Sewer) Location Novi, MI : SUMMARY The Customer Service Representative for the Water & Sewer Division of the Department of Public Works (DPW) is a part-time position that requires the individual to work a maximum of 29 hours per week and no more than 50 weeks per year.
This position will assist with the administration of the City of Novi Cross Connection Control Program for the purpose of eliminating any unprotected connections between the domestic water supply and sources of water that are pollution hazards or otherwise unsafe for drinking.
NECESSARY QUALIFICATIONS FOR EMPLOYMENT Required minimum education level is a high school diploma. Required minimum experience is two years related clerical work. Proven track record of establishing and continuing effective working relationships with co-workers and the public. Demonstrated ability to consistently and effectively provide a high level of service in accordance with the Novi Guest Service Guarantee Policy to all customers and visitors served by, as well as within the City organization. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Knowledge of modern office practices and procedures. Skill in operating computers including MS Office and other department-specific applications in order to prepare reports, create spreadsheets, utilize databases, etc.; ability to utilize other office technology; Skill in communicating with co-workers, supervisors and the public. Ability to stand or sit in one spot for long periods of time, moving arms, hands, back and entire body; ability to physically move around in an office environment. Ability to effectively adapt to various shifts in priorities, workloads, and tasks. Ability to understand and follow complex oral and written instructions, and carry them out independently. Ability to work effectively alone or as a member of a team with minimal supervision and independently schedule workload and prioritize assignments. Knowledge of municipal cross connection control programs is preferred. Knowledge of the Michigan Department of Environment, Great Lakes, and Energy (MEGLE) cross-connection control rules is preferred. Apply promptly by completing an application on our website, cityofnovi.org. EOE